Ops Trainer & Lead

Rukita is seeking a highly motivated and experienced Operations Trainer & Lead to support and elevate the operational excellence across our properties. If you have a strong background in hotel housekeeping leadership and a passion for developing people, this role is a great opportunity to expand your operational and managerial expertise within a fast-growing property management ecosystem.About the RoleThe Operations Trainer & Lead is responsible for ensuring that all operational staff across our properties are well-trained, aligned with SOPs, and capable of delivering consistently high service standards. This role combines hands-on property visits, staff coaching, performance monitoring, and training material development.You will play a key role in driving operational efficiency, maintaining cleanliness standards, and supporting overall service quality across Rukita units.Key ResponsibilitiesConduct comprehensive operational and housekeeping training for on-site staff.Ensure proper implementation and compliance of SOPs across all assigned properties.Perform routine property visits to evaluate operational performance and identify improvement areas.Provide coaching, mentoring, and feedback to housekeeping staff and operational teams.Assist in standardizing cleaning procedures, room checks, and operational workflows.Collaborate with the Operations team to maintain high-quality living experiences for residents.Prepare training reports, track staff development progress, and ensure continuous improvement.Support onboarding of new operational team members.QualificationsMinimum 3 years of experience as a Housekeeping Supervisor in a hotel environment.Minimum education SMA/SMK (High School or Vocational School) or equivalent.Possess a personal vehicle (motorcycle) and willingness to travel between properties.Strong understanding of housekeeping standards, cleaning procedures, and hotel operations.Good communication and leadership skills.Ability to manage multiple sites and work in a mobile, fast-paced environment.Open to male and female candidates.What We’re Looking ForA leader who can inspire and guide operational teams.A problem-solver with a proactive and hands-on approach.Someone who enjoys fieldwork, interacting with staff, and maintaining high standards.A professional who is passionate about training, service quality, and operational excellence.Why Join UsBe part of one of Indonesia’s most innovative property management companies.Opportunity to impact and shape operation quality across multiple properties.Dynamic, supportive, and growth-oriented working environment.Career development opportunities in a rapidly expanding organization.