Order Management Provisioning Specialist

Job AdProcore is seeking an Order Management Provisioning Specialist to join our FSO team. In this role, you’ll be responsible for ensuring all customers have access to the services they have contracted for. Successful candidates are organized, proactive, and able to manage a wide range of tasks. If you have a business and operational mindset and the ability to strategically structure solutions to problems, we’d like to hear from you!This position reports to the Manager of Order Management. We’re looking for someone to join us immediately. This role is based in-office.What you’ll do:Launching Account Entitlements, which requires auditing contracts to ensure the customer has the correct items provisionedFacilitate case requests for trials, betas, and other provisioning requests; and other miscellaneous provisioning requestsPartner with internal teams on projects and initiatives as neededTriaging all OMP Salesforce.com cases to ensure prompt action, requiring translation of the business issue and its impact on the businessMaintain a strong partnership with technical teams across the organizationWhat we’re looking for:Bachelor’s degree or equivalent experience preferred but not required; this position requires a business/office management background generally equivalent to a bachelor’s degree in a business or administrative-related field2+ years of relevant experience working in a revenue-focused environment, either in sales, customer service, or operationsKnowledge of Provisioning & Order Management operations a plusStrong working knowledge of MS Office and Google applications required. Advanced Excel/Google Sheets skills are recommended. Comfort working within Salesforce and understanding of objects a plusOutstanding social and communication skills in a professional environmentStrong listening skills with the ability to ask questions and suggest new ideasAbility to thrive in a collaborative work environment that requires teamwork, trust, and the willingness to jump into new projects to help the teamExcellent problem-solving, project management, and analytical skillsCuriosity to learn new things, especially around systems, process and tools