Order Taker

( 17967 )At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.Sparkling in warm Indian Ocean, on a private peninsula wrapped in ribbons of sand, One&Only Le Saint Géran is a vibrant tropical playground where the marvels of Mauritius are revealed in ultimate style. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.Job SummaryTo create the department image by greeting with a smile and pleasant voice. The order is fully knowledgeable about all outlets opening and closing time, and thorough knowledge about the food & wine to provide an excellent service to our guest all the time and processing the bills promptly and to achieve of customer satisfaction and loyalty goals.Key Duties And ResponsibilitiesCreate an environment for the guests designed to stimulate all senses through personal service, amenities and experiences.Follow up with guests with additional services that enhance the guest experienceHandle guest request personally and/or refer as appropriateDemonstrate the department values when providing service and teamwork.Create luxury for all the senses by greeting while taking order by phone.Welcome the guests and make them feel at homeTake all room service order in a profession manners and courteously.Help waiters to set for service when IRD is heavyMonitor service load throughout shift.Help servers provide service during busy times.Monitor hall sweeps to insure proper cleanliness.Handle customer inquiries and complaints.Maintain that all SOP’S applied to room service are followed.Process customer bills promptly and accuratelyRing up bills accurately.Process room charges immediatelyMust handle cash, be familiar with credit/debit card procedures, and be responsible for sum of money at times.About YouMust have completed smart serve beverage & food service trainingPrevious serving experience an assetAbility to work in a fast paced environmentExcellent customer service skillsMinimum school certificateThird language if possibleFood Handler's CertificateGood communication skillsOur brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.