Partner Success Manager

Blackwall is an AI-enabled security and web infrastructure company dedicated to safeguarding web ecosystems from automated threats.Deployed across 2.3M+ websites and applications, GateKeeper, the company’s flagship product, is trusted by 100+ service & hosting partners globally to enhance performance, reduce operational costs, and maximize revenue by protecting SMB customers worldwide against emerging threats with simplicity, affordability, and scalability.Following a €45M Series B round led by Dawn Capital, we are expanding our global presence and strengthening our post-sales operations to ensure every customer experiences the full value of our platform from day one.We’re looking for a Partner Success Manager to help shape how our partners and customers experience Blackwall - from initial proof of concept to full-scale deployment.This is not a support role; it’s a strategic, cross-functional position where technical insight meets relationship management. You’ll work closely with sales, product, and engineering teams to ensure smooth onboarding, high adoption, and lasting customer satisfaction.Your mission: make sure every client sees measurable success with our technology - and that our internal teams stay fully aligned around that goal.Role Details: Role reports to: Director of Customer Success Engagement type: Employment contract options are available in the UK, Spain, Germany, and Estonia - with freelance/contractor arrangements in the rest of the world. Location: Remote (within APAC) Compensation: Paid position; rate depends on experience and locationWhat You’ll Do:Coordinate PoCs and internal collaboration - Support the Director of Customer Success in daily tasks, ensuring Proof of Concepts run smoothly and tasks are properly delegated across internal teams.Drive onboarding and partner cadence - Oversee the communication rhythm with partners before and during onboarding, ensuring efficient task flow and consistent partner engagement.Align teams around client goals - Act as the bridge between sales, product, and technical teams to guarantee a seamless transition from signed deal to implementation.Monitor and report on client performance - Collect, analyze, and present data on customer testing and usage, summarizing insights for internal teams and clients.Enhance onboarding processes - Help design and refine a clear onboarding framework, coordinating closely with marketing, sales, and product functions.Maintain partner relationships - Run regular check-ins and calls with clients to ensure continued success, satisfaction, and proactive issue resolution.Oversee pre- to post-signing handovers - Coordinate the transition from sales to production mode, collaborating closely with integration specialists and solution architects.Communicate outcomes internally - Deliver structured reports on customer success metrics, highlighting wins, risks, and improvement opportunities.What You Bring:Proven experience in Customer Success, Account Management, or Implementation within a SaaS, cybersecurity, or infrastructure-focused environment.Strong coordination and communication skills - comfortable leading multi-stakeholder conversations across sales, product, and engineering.A data-driven mindset with the ability to interpret usage metrics and derive actionable insights.Experience managing onboarding and client lifecycle processes for technical or enterprise customers.Ability to work autonomously in a remote-first, fast-scaling organization where clarity and ownership matter.Japanese language is a plusWhy Join Blackwall:Be part of a fast-growing cybersecurity company backed by leading European investors.Work fully remote with a distributed team across Europe, APAC, and the Americas.Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation.Contribute directly to how millions of websites stay protected and perform better every day.Join a team that values clarity, accountability, and human connection over hierarchy.We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!Get to know us a bit better:https://blackwall.com