Partnerships & Experience Manager

Job detail: Partnerships & Experience ManagerLocation: LondonReports to: Head of Customer Success, working also closely with the Head of Home OperationsType: Full-TimeSalary: CompetitiveAbout usAugust is a full-service, real-estate development company, based in London, United Kingdom, and specialising in luxury holiday home collections across Europe. August projects are all distinct from one another and proudly rooted in a strong European heritage which pays tribute to the architectural styles, natural environment and tradition in each of our local markets. Our private collections have a high level of service and an appealing lifestyle and culture that is focused on family. The company was founded in 2018 and has since grown to be the premier lifestyle holiday home platform.Job OverviewThe Partnerships & Experience Manager will play a key role in enhancing the homeowner experience within our Collections during their stays. You’ll own building strategic regional partnerships, and manage our new Prime Concierge service, as well as owning product implementation processes for our in-home products, Villa Valeria.This role blends hospitality, operations, and partnership development – ideal for someone with a hotel, luxury travel, events or hospitality background who thrives in an entrepreneurial, fast-paced environment.This is a really exciting opportunity to join in a role that’s really at the beginning of this offering to take ownership with lots of opportunity for growth.Key Responsibilities1.Villa Valeria Product ImplementationTake ownership of operations of Villa Valeria, our in-home product range. You’ll work with our suppliers and regional teams to ensure that we’re meeting the needs of the homeowners, and that we’re continuing to grow this offering to enhance their experience.Supply & Fulfilment: Oversee the supply and delivery of Villa Valeria products to homes, coordinating between manufacturers, logistics partners, and regional teams.Product Development: Support the evolution of the Villa Valeria range, working with brand and creative teams on new product ideas and launches.Quality & Packaging: Maintain premium quality and packaging standards, creating a continuous feedback loop between homeowners, on-site teams, and production partners.Stock Management: Manage inventory and stock levels, including products featured on the growing Villa Valeria online store.Continuous Improvement: Monitor performance and feedback to drive enhancements in both process and product, ensuring a consistently high-quality homeowner experience.2.Villa Valeria Product ImplementationBring the August vision to life in every region by curating partnerships and experiences that elevate homeowner experiences and make every stay unforgettable. You’ll lead the charge in creating a seamless, service-driven experience that blends local authenticity with August’s refined standards.Build Partnerships: Develop and manage partnerships with trusted local suppliers and experience providers – from private chefs and grocery services to wellness experts and unique regional activities. This will include working closely with our regional managers to support with sourcing unique experiences, hidden gems, and trusted partners that bring the destination to life, whilst ensuring these partnerships reflect August’s premium brand.Drive Commercial Success: Negotiate commercial terms, manage contracts, and ensure every partnership delivers consistent quality and value across all regions.Integrate and Market: Collaborate with marketing and operations to weave these experiences into the homeowner journey – ensuring each touchpoint feels curated, and enhancing to their experience, not pushy.Elevate Every Stay: Continually evolve the offering based on homeowner feedback and emerging trends, keeping August homes at the forefront of lifestyle hospitality.3.Prime Concierge & Homeowner ExperienceManage the launch and growth of our concierge service August Privee, our new luxury service designed to deliver truly effortless and authentic stays. You’ll be the go to for our Prime homeowners when planning their stays, working in our partnerships and experiences to enhance their stay.Curate Extraordinary Stays: Support homeowners in planning their holidays from start to finish to showcase the local area and experiences - from pre-arrival details to in-home experiences that reflect the character of each region.Create Bespoke Itineraries: Leverage our partnerships to design personalised itineraries and exclusive offers that make every stay exceptional.Work to streamline processes: Manage daily operations of the Prime Concierge service, and as it develops look to ensure it’s scalable by working closely with our product team to weave this in with our platform, Valeria.Listen & Evolve: Gather homeowner feedback and continuously refine the service to enhance satisfaction, loyalty, and the overall August experience.About YouExperience: 4+ years in hospitality, events, luxury travel, or operational roles within a hotel or service-led brand.Mindset: Entrepreneurial, proactive, and commercially astute with a focus on continuous improvement.Skills: Strong operational and organisational skills.Confident negotiator and relationship builder.Excellent communication and presentation skills.Data-driven approach to improving service and efficiency.Ability to work independently and across multiple regions.Nice to haves: Experience in setting up concierge or partnership-based programs in hospitality or lifestyle sectors.Experience in event production style roles could be beneficial.French, Spanish or Italian speaking.