Patient Follow-Up Call Specialist

Job Title: Patient Follow-Up Call Specialist (Remote, Bilingual)Location: Remote (U.S.-based only)Job Type: 30 hours/weekAbout ModernMDModernMD is committed to providing compassionate, efficient, and high-quality care to every patient we serve. As part of our ongoing commitment to patient satisfaction and continuity of care, we are expanding our team to include dedicated Patient Follow-Up Call Specialists who ensure patients feel supported even after their visit ends.Position OverviewWe are seeking a Bilingual Patient Follow-Up Call Specialist to join our growing team. In this role, you will connect with patients after their visits to ensure they had a positive experience, answer any questions, assist with next steps in their care, and address any concerns. This is a remote position with availability of 30 hours per week.Key ResponsibilitiesPlace follow-up phone calls to patients to check in after their visit and provide assistance or guidance.Collect and document patient feedback, concerns, or satisfaction metrics.Support patients in understanding follow-up care instructions or scheduling needs.Respond to patient questions or concerns with empathy and professionalism.Communicate in both English and Spanish to accommodate diverse patient populations.Accurately log call details and escalate any clinical or service-related issues to the appropriate team.Maintain patient confidentiality and comply with HIPAA and organizational standards.QualificationsBilingual in English and Spanish – requiredMust be based in the U.S. and legally authorized to workAvailable 30 hours a weekPrevious experience in a healthcare, medical office, or patient support environment – requiredExcellent verbal communication and listening skillsStrong attention to detail and ability to document information accuratelyHigh level of empathy, patience, and professionalismComfortable working independently in a remote settingProficiency with phone systems, email, and basic documentation toolsPreferred QualificationsFamiliarity with EMR systems (e.g., Athenahealth, Epic, etc.)Experience in urgent care, outpatient services, or healthcare call centersUnderstanding of HIPAA and best practices for patient communicationWhat We OfferRemote work flexibilityA supportive, patient-centered team cultureApply today to make a meaningful impact on the patient experience at ModernMD.Powered by JazzHR