Patient Journey Manager

Customer StrategyWarsaw, PolandDo you thrive on building genuine connections with people living with obesity and diabetes and crafting innovative Patient engagement strategies to improve their health?Then it’s a unique opportunity to become our Patient Journey Manager for the Polish affiliate of Novo Nordisk in Warsaw. Apply today and become part of a life-changing journey!Your new roleAs our Patient Journey Manager, you will be offered the opportunity to create seamless and impactful patient experiences by driving innovation and collaboration to improve patient out-comes and support people living with obesity and diabetes.Your key accountabilities encompass the following:Design, implement, and optimise patient-centric strategies that align with Novo Nordisk’s business development goals.Identify and prioritise patient journey touchpoints to enhance patient engagement and outcomes.Facilitate the ecosystem of touchpoints for people seeking help, optimising channel se-lection and driving innovation in digital channels (Search, Web, Social Media, AI).Build and maintain relationships with key external stakeholders to improve obesity and diabetes management.Monitor, evaluate, and improve the effectiveness of patient engagement initiatives with a data-driven approach.Represent the patient perspective in strategic discussions, advocating for initiatives that improve patient access, satisfaction, and adherence.Ensure compliance with relevant business ethics procedures, local laws, our ways of working (Novo Nordisk Way), policies, and guidelines.Your new departmentThe role is anchored in Novo Nordisk Poland, in the Customer Strategy department and re-ports directly to the Senior Director within this area.Your Skills & QualificationsAs a person, you bring a highly collaborative and commercially minded spirit. As a true expert in consumer activation through new digital channels, you bring valuable market insights and a collaborative spirit, enabling effective teamwork across functions and borders. With digital fluency, and a problem-solving attitude you adapt quickly to change and use data to drive im-pactful, consumer -centred engagement strategies.We expect our candidates to meet the with the following qualifications:A degree in a relevant field (e.g., healthcare, business, or digital innovation) and prov-en experience in patient engagement, consumer experience, or another related field.Experience in highly regulated industries, such as pharmaceuticals, healthcare, life sciences, or related fields, including regulated sectors of FMCG, is highly desirable.Strong understanding of digital channels and their application in healthcare (e.g., Search, Web, Social Media, AI).A data-driven mindset with the ability to analyse and act on insights.Fluency in both English & Polish, both written and spoken.Experience in consumer / patient activation, familiarity with legal and regulatory requirements in the healthcare industry and knowledge of patient journey mapping and optimisation tech-niques are considered a plus. Working at Novo NordiskEvery day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.What We OfferThere is, of course, more on offer here than the uniqueness of our culture and the extraordi-nary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.More informationFor further information about working at Novo Nordisk, please visit www.novonordisk.com/careers. Be advised, we will not support queries about your recruit-ment status, and this is not a call for preliminary interviews.DeadlinePlease apply by 26th November 2025Please note that applications are reviewed on an ongoing basis the position may be closed before the deadline. Selected candidates will be contacted for further interviews.Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process.We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.