Customer Support Specialist

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We’re currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our clients. What You'll Be Doing:

Support customers via email, chat, and (occasionally) phone — providing fast, clear, and helpful responsesTroubleshoot and resolve issues, escalating complex cases to relevant teams when neededStay up-to-date with our products and services to confidently explain features and solutionsCreate and update user guides, FAQs, and manuals to help customers onboard smoothly and find answers easilyDocument all customer interactions in our CRM system (Zendesk) for future reference and insightsCollaborate with product, tech, sales, and other teams to ensure a smooth, end-to-end customer experienceShare feedback and ideas for improving support processes and the overall customer journeyWhat We're Looking For:

Russian and English both written and spoken — other languages are a big plus1,5+ year of experience in customer support, ideally in fintech or a tech-driven environmentCustomer-first mindset — you enjoy helping people and solving problems with empathy and careAnalytical thinking — you’re good at spotting issues and finding practical solutionsTech-savvy — you're comfortable using support tools, CRM systems (like Zendesk), and internal platformsTeam player — you thrive in fast-paced, collaborative environmentsWhat We Offer:

A cozy office in Limassol — great coffee, snacks, drinks, a PS5, and a stunning rooftop viewOpportunities for growth and development in the fintech spaceMinimal bureaucracy, maximum trust — we value ideas and individual contributionsTeam events, private health insurance, bonuses, and assistance with work permits