PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. Our holding is represented in seven countries (Cyprus, Ukraine, Poland, Kazakhstan, Armenia, Peru, Malta). The headquarters of the holding is located in Cyprus. Requirements: Proven work experience as a CEO or Head of Client Relationship/Customer Support Management or similar role equivalent;Solid background in customer acquisition strategies;Strong knowledge of CRM systems and principles:
particularly customer life-cycle touch-points such as email, SMS, calls and more;Technical expertise with CRM and analytical systems;Knowledge of communicative with calls, email, SMS, chats, messengers methods and best practices;Sales experience;English B2-C1 level;Desire to relocate to Cyprus. Responsibilities:
Monitoring customer relationships with existing and new customers through CRM systems;Ensure the CRM system provides an effective sales funnel;Develop and implement marketing techniques and strategies that will drive new customers;Manage the Registrations, Retention, Activation, Reactivation, depositing and other CRM strategies;Suggest new methods to address customers’ needs;Assist with organizing promotional events to reach prospective customers;Conduct Contact Center research to follow trends and competition. Benefits:
☘️ An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more; 🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed; 🧑🏻 💻 Modern corporate equipment based on macOS or Windows and additional equipment are provided; 🏖 Paid vacations, sick leave, personal events days, days off; 💵 Referral program — enjoy cooperation with your colleagues and get the bonus; 📚 Educational programs:
regular internal training sessions, compensation for external education, attendance of specialized global conferences; 🎯 Rewards program for mentoring and coaching colleagues; 🗣 Free internal English courses; ✈️ In-house Travel Service; 🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more; 🎳 Other benefits could be added based on your location.
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