PPC Fibergrid - Technical Support Specialist

PPC Fibergrid - Technical Support Specialist (Attiki)The world of energy is constantly growing and evolving! At PPC FiberGrid, we seek people with enthusiasm, knowledge, and positive energy, who want to take their career one step further. With a sense of team spirit, trust, and empathy, we strive to create a work environment with equal opportunities and respect for everyone, without discrimination.If you are interested in personal and professional development in a pleasant environment with favorable benefits, we invite you to submit your application today.Join PPC FiberGrid! As an integral part of the Technical Support Unit, in Fulfilment & Technical Support Department the Technical Support Specialist is responsible for managing 2nd level technical support requests from customers. This role involves conducting remote diagnostics, maintaining constant communication with internal departments and external partners, and ensuring the prompt and effective resolution of technical issues to uphold the organization’s commitment to service excellence.Responsibilities:Handles customer technical requests ensuring timely and effective resolutionConducts quality assurance checks on the services provided, utilizing remote diagnostic tools such as Centralized OTDR, Element Management Systems, and CPE Management platformsCommunicates with and coordinates the cross-departmental teams involved in the resolution of technical issuesOversees the flow of incoming requests, identifies patterns, and investigates potential large-scale network disruptionsUpdates the request report by collecting and recording all required informationAnalyzes network performance quality reports, providing valuable feedback to enhance organizational service standards.Escalates complex technical requests in collaboration with the supervisor, ensuring critical issues receive prompt attentionRequirements: Studies preferable in Telecommunications and Computer Networks or related field of technological or exact sciences with minimum education level IEK (Institute of Vocational Training)At least one (1) year of experience in Telecommunications or related High Technology industryAt least two (2) years of experience in technical requests management departmentsExperience in: network measurements and customer equipment configuration, ticketing and CRM systems usageUnderstanding of: fibre optic network architecture and its individual components, IPv4, Ipv6, VoIP, SIP, OLM/OPM, OTDR, DHCP, provisioning processGood Knowledge of English LanguageFamiliarity with data analysis and presentation programs is desirableAvailability for shift workCompetences:Growth MindsetDetermination and Result OrientationCustomer-centric approachTeamwork & ability to collaborateEffective time management and prioritizationEffective conflict management in order to provide assistance and quickly resolve problems of cooperation between multiple stakeholdersBenefits: Inclusive work environmentContinuous training & participation in development activitiesGroup health and life insurance programReduced electricity tariff