Practice Operations Partner

At Smileway, we are on a mission to transform dental care in South Africa. We’re building a dynamic platform that partners with a diverse range of practices, enhancing the lives of our practitioners and delivering world-class care to patients. Our vision is clear – we aim to revolutionise dental care across the country.The Operations Partner is responsible for ensuring smooth, efficient, and strategic day-to-day operations at the practice level in the Western Cape. This role reports to the COO combining hands-on operational oversight with strategic execution, liaising with practice partners, staff development, and performance monitoring to support the growth and success of the practices in the region.Key Responsibilities:● Practice oversight● Execution of strategic plans● Issue resolution and/or escalation● Team training and development● Workflow enhancements● Delivering high level strategy at practice level● Performance monitoring: KPIs and budgets KeySkills & Competencies: ● Strong leadership and people management skills● Strategic thinking with operational execution capability● Problem-solving and decision-making under pressure● Excellent communication and interpersonal skills● Proficiency in performance monitoring, budgeting, and reporting● Technical competence in relevant software packagesQualifications & Experience: ● Relevant qualification, e.g., Bachelor’s degree in Business, Operations, or related fields● Proven experience in operations management, ideally within dental industry● Experience in team development and workflow optimisationCompensation package:Market related salary, relevant to knowledge and experience.Dental benefits and incentives.Why Choose Smileway?🌟 Impact with Purpose: Be part of a team that doesn’t just talk about making a difference – we live it. Your work will directly contribute to healthier smiles, better patient outcomes, and stronger communities.🚀 Growth with Meaning: Thrive in a high-performance environment that values innovation, initiative, and personal development. Your potential is our priority.💡 Technology-Driven Excellence: Lead the future of dental care with Hugo Systems – our cutting-edge, cloud-based platform that empowers our team, streamlines practice management, and enhances patient care.🌐 Flexibility with Trust: Enjoy the freedom of a hybrid work model. Whether in-office or remote, you control your work style. We value accountability, autonomy, and impact.🤝 A Dynamic, Diverse Team: Join a vibrant team that celebrates diverse perspectives and backgrounds. We believe our strength lies in our people, and we are committed to creating an inclusive, supportive environment.📊 Supportive Team Culture: Experience a culture built on integrity, transparency, and respect. Our values aren’t just words – they are how we operate, ensuring an empowering, people-focused workplace.