Printer Technician

Job Description Skills Required Print Configuration ManagementPrint Environment MonitoringPrint Environment ManagementPrint Firmware ManagementPrint Driver ManagementLRS VPSX Queue for Special Print Unmanaged PrintersLRS Portal ManagementOEM & 3rd Party CoordinationOutput management LRSPrinter Life Cycle ManagementIMACD process for printerWarranty ManagementLabel Printing Software SupportWorkspace Special Purpose Devices consultingWorkspace or Hardware consulting for Devices based on catalog and configurationGood knowledge on Windows Client OS (Windows 11) and Hardware catalogSpecial Purpose consulting to cater to end customer business needsConsumables Management Support CoordinationLRS VPSX via AIX UnixGlobal MPS SolutionLabel and Bulk printingPrint font managementSecure PrintAIX, Linux Roles and responsibilitiesManage in-scope Backend Print Management ToolProvide information about installed print queue names to customerProvision unmanaged printers to Customer printer portal & enroll for print queue managementConduct adequate testing and certificationProvide Level 2 & 3 supportProvide Incident Resolution & Root Cause AnalysisProvide advice to Customer via Team lead on:Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applicationsPotential impact on performanceTechnical feasibilityReport printing problemsProvide usage-based reportingProvide technical assistance for Print Configuration ServicesDevelop and document detailed technical Specifications that define and support the build, test and deployment for Print ConfigurationsCoordinate with the Print vendors for the Life Cycle management processesReview and approve standard Print Configuration SpecificationsImplement and deploy Print Configuration for in-scope Hardware from a centralized management systemConduct system-level and End-User testing of Print Configuration(s) to validate that they perform in accordance with the approved Specifications and can be deployed successfullyManaged Print Configuration testing resultsManage deployment efforts using formal project management tools, methodologies and standardsManage and/or coordinate upgrades, patches and alertsCreate /update new knowledge articles for newly identified issues and their resolution.Good Communication and customer handling skillsUnderstanding of Active Directory, remote access tools, or MDM (Mobile Device Management) solutions.