Process Improvement Assistant Manager

Job Summary: Drive end-to-end process improvements and business automation by analyzing workflows, mapping requirements to technical teams, and ensuring seamless implementation. Act as a bridge between business and technical teams, supporting users, addressing questions, and optimizing operations for efficiency and accuracy.Job Responsibilities:1. Process Discovery & Design: Analyze existing business processes to identify bottlenecks, inefficiencies, and opportunities for optimization, driving measurable improvements.Facilitate workshops and meetings to map processes end-to-end and identify areas for automation or simplification.Collaborate with cross-functional teams to design and implement process improvements and automation solutions that deliver tangible impact.Own and manage the process improvement backlog and work closely with the Channels Enablement Sr. Manager to shape the roadmap and drive execution.2. Process Implementation & Delivery: Map processes to the technical team to ensure accurate understanding and effective implementation.Conduct testing from the process perspective to ensure automated solutions meet business requirements and improve efficiency.Follow up delivery timelines with internal teams to ensure initiatives are completed successfully and on time.3. Process Enablement & Support: Provide training and onboarding for business users on new or updated automated processes to ensure smooth adoption.Work closely with business stakeholders to support them, answer questions, and guide inquiries to the right channels while keeping the focus on root-cause analysis and process improvement.Design for the most common scenarios (80/20) while considering corner cases and iterate quickly with feedback to ensure smooth operations.4. Measurement & Continuous Improvement: Develop KPIs, dashboards, and reports to monitor process performance and business metrics, driving data-informed improvements.Document process changes, best practices, and standard operating procedures (SOPs) with a focus on outcomes and impact.Monitor the effect of implemented process improvements and suggest further enhancements to continuously optimize performance.Knowledge, Skills & Experience:Bachelor’s degree in business administration, Computer science, Engineering, or related field.Minimum 5- 8 years of experience in process improvement, or business analytics roles.Strong knowledge of process mapping, Lean, Six Sigma, or other continuous improvement methodologies is a plus, with an emphasis on rapid experimentation, hypothesis-driven change, and learning agility.Advanced analytical skills with proficiency in Excel.Excellent problem-solving, communication, and stakeholder management skills.Detail-oriented with strong organizational skills.Exposure to CRM systems is preferred.Languages: Arabic & English fluently spoken and written. Key Competencies:Analytical ThinkingProcess OptimizationData-Driven Decision MakingProject ManagementCollaboration & Communication