Processing Manager: Sunbet

The Processing Manager for SunBet will be responsible for leading the payment processing team and processes, and providing advice to business operations to safeguard the company and its clients against fraudulent activity, and achieve FIC (anti-money laundering) and responsible online gaming practices against statutory and regulatory standards. This will include overseeing and evaluating player activity and various verification processes.QualificationsDegree in Auditing or Risk ManagementExperienceMinimum 8-10 years’ experience in a regulatory environment, inclusive of 3 years in a management roleSkills & KnowledgeAnalysingCollecting Information (listening; asking questions)Decision-makingChecking (accuracy in the handling and recording of transactions)Delegating and empoweringInvestigating & UnderstandingIntegration (Connecting; Consulting; Collaborating; Resolving Conflict)Managing Customer & Stakeholder relationshipsEmotional MaturityAdvanced knowledge of Legislation and Regulations around the sports betting industryOnline sports betting Processes and ProductsFIC (anti-money laundering) principles and applicationProtection of Personal Information principles and applicationAnti-bribery and Corruption principles and applicationConsumer Protection ActAudit protocolsKey Performance AreasTranslates the anti-fraud objectives for Sunbet into operational action plans to mitigate and prevent future occurrences of fraud for clientsMonitors all client interfacing technology and sports betting payment processing platforms and dashboards from an anti-fraud perspective ensuring the best possible second line of defence for clientsImplements the best possible systems and processes that ensures protection, detection, investigation services, policies, controls and training for Sunbet payment processingEvaluates and assesses changes to products, channels and processes from a client fraud prevention perspectiveMonitor transactions for potential AML issues, ensuring adherence to internal policies and regulatory requirementsMonitors and keeps track of any breaches that could result in regulatory sanction being imposedWorks with external cybercrime prevention teams to identify and prevent real or potential fraudDevelops a risk register with mitigation plans and controls for fraud ops to mitigate operational risksRegularly communicates and coordinates cross departmental fraud detection and/or investigate issues with relevant departments such as Collections, Client Services, Credit and LegalReview relevant internal controls, standards and operating procedures and the practical application within fraud operations aligned to regulatory requirements, ensuring these are updated in line with changes to regulationsWorks with internal stakeholders and business operations to identify risk areas and address these by making recommendations; changes and enhancementsVets and finalizes regulatory audit reports and remedial actionComplete management reports including reporting cases to FICInteract with clients and provide professional service standards and solutionsBenchmark deposits, withdrawal and fica turnaround timesSupervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and proceduresConduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipelineConduct onboarding processes for all new employees in the departmentProvides feedback and reports back to management and business partners on challenges being experiencedKeeps abreast of trends and business practices in the fraud environment EquityPreference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.POPI StatementPlease note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.#BL