Procurement Service Excellence

We are looking for a passionate Procurement Excellence Associate about optimizing procurement service delivery, managing ticketing systems, and training internal teams. You should also have experience in/possess knowledge of customer service, procurement operations, ticketing systems, and learning & development.This position is a contract role with an initial duration of 12 months, renewable.Key Responsibilities:Oversee and manage the procurement ticketing system, ensuring timely resolution of queries and continuous process improvement.Support procurement operations through performance monitoring, reporting, and identifying areas for improvement.Collaborate with procurement, shared services, and other internal teams to streamline processes and enhance efficiency.Develop, maintain, and deliver training programs to upskill internal teams on procurement policies, systems, and best practices.Implement and monitor Voice of Customer (VoC) initiatives, feedback surveys, and service quality reporting to drive improvements.Assist with automation, chatbot optimization, and other digital enablement initiatives within procurement.Knowledge, Skills & Experience:Bachelor’s degree in Business Administration, Supply Chain, or a related field.2–5 years of experience in customer service, procurement operations, or shared services.Proficient in ticketing systems (e.g., ServiceNow, Salesforce, Zendesk).Strong understanding of procurement workflows and service excellence principles.Excellent communication, problem-solving, and stakeholder management skills.Experience in training, coaching, or facilitating learning sessions.Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook) and reporting tools.Fluent in English; Arabic proficiency is an advantage.Availability:Preference will be given to candidates available immediately or within 30 days of accepting the offer.We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details. We will review your job application within 7 working days. Should your profile fit the requirements of the role, a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.