Product Manager

Customer Support SpecialistLocation: Indiranagar, Bengaluru, IndiaCompany: Illumine – Powered by PurposeAbout IllumineIllumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. Our platform integrates attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface—empowering educators to focus on nurturing young minds.Headquartered in the United States, Illumine has a growing international presence across India, the US, UAE, Singapore, and Malaysia. With a strong commitment to innovation and a user-first approach, we are transforming early education through smart technology and seamless digital experiences.About the Role We are looking for a dynamic, technically strong, and AI-curious Product Manager with 2–5 years of experience to drive innovation and enhance developer and customer experiences. You will own the end-to-end product lifecycle—from ideation and research to launch and adoption—working closely with cross-functional teams to build solutions that not only solve today’s problems but also leverage AI to shape the future of early education.This is a high-visibility role where you will also work closely with our Chief Product Officer (CPO), giving you exposure to product strategy, decision-making, and the entire development cycle.Key ResponsibilitiesOwn and scale a core product line end-to-end from discovery to delivery and beyond.Conduct competitive and market research to identify emerging opportunities, especially in the AI space.Analyze user behavior, product data, and market trends to prioritize impactful features.Translate business needs into clear product requirements, user stories, and acceptance criteria.Partner with engineering, design, and customer support teams to translate customer workflows into intuitive, high-performing SaaS products.Contribute to documentation, release notes, and training material for internal and external stakeholders.Track product KPIs and leverage analytics tools to measure adoption, engagement, and performance.Requirements2 years of PM experience is mandatory. Prior SAAS experience is preferred but not necessary. Startup / entrepreneurial experience is a plus.Curiosity and enthusiasm for exploring, experimenting with, and building products powered by AI;  Comfortable with Loveable or Bolt to showcase ideas.Speak tech with engineering counterparts to ensure solutions work at scale.Strong decision-making skills grounded in first principles thinking and data driven insights. Hands on experience with SQL, Excel is necessary. People champion - effortlessly build and leverage cross-functional relationships, cut through clutter to align all the stakeholdersStrong documentation and presentation skillsFamiliarity with Agile/Scrum methodologies and tools like Jira, Confluence, or similar.Why Join UsCompetitive salaryCollaborative and inclusive workspaceOpportunities for growth and real impactA supportive environment where your ideas and skills are valuedPowered by People. Backed by Perks. Driven by Purpose.If you are passionate about helping others, love working with data, and want to make a difference in the education space, we’d love to hear from you.