Product Manager [P3]

Why You’ll Love Working Herehigh-performance, people-focused cultureour commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selveslearning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growthmembership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement securitycompetitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).optional post-retirement health and dental benefits subsidized at 50%yoga classes, meditation workshops, nutritional consultations, and wellness seminarsthe opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workersJob SummaryThe Healthcare of Ontario Pension Plan (HOOPP) is a defined benefit (DB) pension plan that is dedicated to providing a secure retirement income to more than 490,000+ members in Ontario’s healthcare sector. More than 800 employers across the province offer HOOPP to their employees. The Plan Operations Division is responsible for providing service to members in order to deliver on HOOPP’s pension promise.The Product Manager is responsible for the identification, development, evaluation, and maintenance of new product engagement strategies that enhance the service experience of HOOPP’s current members and employers. The individual will be responsible for understanding and managing the evolving needs of the pension business, with the ability to identify emerging risks, raise issues, and find resolutions to deliver the right business outcomes. They have an in-depth understanding of the customer experience and value proposition of HOOPP’s service model and can leverage digital capabilities and communications to provide product features and service offerings that are appreciated and valued by our members and Employers.What You Will DoLead the development and fulfillment of product strategies by creating a vision, go-to-market, and execution road map to support the growth of the digital platformDevelop and implement innovative engagement programs for members and employers, focusing on content development and product positioning that will enhance adoption, satisfaction, and overall experience. Monitor and evaluate program effectiveness, making data-driven adjustments to ensure continuous improvement and alignment with organizational goals.Leverage digital technologies to enhance the educational experience for Employer and Members on public and secure websites.Identify new product opportunities and provide input to strategies that span the end-to-end client experience for the target audience; direct their implementation and execution while ensuring the appropriate economic valueTranslate product strategies into product initiatives and lead or support multidisciplinary and cross-functional teams in delivering enhancements to product, service, or process design. This includes not only assigning tasks but actively assisting team members in completing those tasks.Manage the development and implementation of new products and/or enhancements to existing productsIdentify, build, and own business requirements from all major stakeholders for specific product features and services, including requirements associated with Target Audience communications, internal training, and supportManage product and service positioning, ensuring consistency across the product offering and service platformManage the portfolio of existing product features, promoting adoption and maintaining competitiveness with features provided by other peer plans Ensure the successful and timely completion of multiple, simultaneous projects. Provide project management support including plans, schedules, budgets, and status on specific initiatives, monitor progress against planned objectivesMonitor the marketplace for opportunities, improvements, regulatory and industry-wide developments; collect and analyze information and data regarding trends, internal and external stakeholders in order to propose product innovations and enhancements Provide input and direction on vendor negotiations and external consultant arrangements; management of vendor relationships as required to support the product Build cohesive and compelling presentation material that can be used by senior management to build support and buy-in for operations initiatives; make presentations to various stakeholders and audiences as necessary (client presentations, etc.) Create and maintain a leadership presence within the division by influencing and championing successful change including new ways of doing business, challenging existing business processesDevelop cross-functional business partnerships and buy-in to facilitate initiativesBe creative and diligent both in sourcing new ideas and addressing various challenges in their advancement; be innovative, think out of the box, be a problem solver and solution providerWhat You BringUniversity degree or post-graduate and/or combination of equivalent training, education and experience is required5 - 8 years progressive experience in product development, digital technology, marketing, or other relevant industry experienceMinimum of 5 years of pension business experience, ideally in another part of the pension environment, including banking, insurance, or consulting business, preferably within product developmentMinimum of 3 years of experience developing comprehensive business cases, strategies, KPI’s, and product roadmapsProven track record of launching products or defining service experience for external customersAbility to develop, articulate and deliver compelling arguments and presentations using different mediaPossess a risk and controls mindset in the development of product features and service experience to safeguard member information and balance operational risk and regulatory complianceSkilled at developing strong, authentic relationships with internal and external partners and stakeholders to collaborate and effectively manage competing prioritiesMinimum of 3 years leading multi-disciplinary teams to deliver on projects, with knowledge on defining and tracking success metricsProven ability to use critical, rational, and logical thinkingExcellent time-management skills, specifically in project management with an ability to delegate and influence key stakeholdersProven communication and negotiation skillsAdaptable to change and an ability to remain resilient under pressureCapable of working in environments where processes can be both structured and ambiguousAbility to see big picture but manage details.Strong knowledge of retirement products and marketplace