Product Support Agent (Fixed Term Contract)

Position SummaryIndustry: IT & InternetJob category: Customer ServiceLocation: RandburgContract: Fixed Term ContractRemuneration: Market RelatedEE position: NoIntroductionProviding Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.Job DescriptionProvide telephonic service existing clients.Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)Liaise with internal / external clients, branches, consultants, as well as fitment departmentsCapture, maintain and update customer and vehicle detailsCommunicate with the Cancellation department when receiving cancellation request from the clientsGeneral office administration (Pull reports, Investigation, Roaming and Login/reset passwords)Provide feedback to the internal and external customersCreating, allocate and follow up on service requestsHandle internal and external complaints on Telephonically and emailsAny other related tasks or duties assigned by the Supervisor / Line ManagerAdherence/Comply to schedules as determined on the Telephony system.Minimum RequirementsMust have Matric / Grade 121-year previous call centre experience Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.Understanding of telematics & telecommunications, specifically GSM & satellite communicationExcellent Communication (verbal and written) skillsAbility to take ownership of tasks and queriesExcellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support. CompetenciesAttention to detailInitiativeTeamworkProblem solvingResults drivenCustomer centric