Product Support Service Representative X2 Global Grade 10

Key OutputsProactively assess, clarify, and validate customer needs on an ongoing basisConsult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.Assist with quotes for parts, service, and equipment management solutionsUnderstand the full range of the dealership’s product offerings and how they are intended to meet business andcustomer needsResponsible for Marketing after sales products and servicesLiaison between Barloworld and Key Customer accounts, Business Planning and / Budgeting PlanningWhere possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordinglyCompile and submit a monthly report with forecasts attached to managementDiscuss machine and undercarriage inspection reports regularly with customersResponsible for selling Caterpillar marketing initiatives, Parts quotations followed up and converted into salesPromote part sales through service, Achievement of Targeted Budget and Effective Expenses management.Achievement of Operations and customer monthly KPI’sQualification, Experience and CompetenciesMatric, B. Tech Sales/Marketing Diploma or CertificateQualified diesel/earthmoving equipment mechanic (or equivalent qualification);5 years Caterpillar experience as an artisanWorkplace Competencies Business development skills and knowledgeSound business communication skills (Managerial and technical report writing critical in role)Sound technical knowledge of product brands and business communication skillsBasic financial management skills, PC and Microsoft Office knowledgeBehavioral Competencies: Relations skillsProblem solving, Analysis, Attention to detail, Listening and Influencing and Negotiation skills