Production Support Analyst – Payments & SWIFT

Production Support Analyst – Payments & SWIFTKuala LumpurCompetitive Base + Bonus (DOE)Certus Recruitment Group is partnered with a global financial institution seeking a skilled Production Support Analyst to join their Payments technology team in Kuala Lumpur.This role is ideal for someone who enjoys troubleshooting complex systems, improving stability, and supporting mission-critical payment flows—particularly those involving SWIFT and related payment rails.Key ResponsibilitiesMonitor and support payments applications, ensuring stability, accuracy, and timely processingInvestigate and resolve production incidents, escalating as required and contributing to root cause analysisSupport SWIFT messaging flows (MT/MX), connectivity, and related payment processing componentsMaintain and enhance monitoring dashboards, alerts, and observability toolsAssist with automation tasks and improvements across scripts, tooling, and operational processesCollaborate with technical teams across infrastructure, networks, and application developmentProduce documentation, runbooks, and knowledge articles to support ongoing operationsIdeal Candidate ProfileExperience in Production Support or Application Support within financial servicesUnderstanding of Payments, SWIFT messaging, and related operational workflowsStrong technical skills across UNIX/Linux, SQL/Oracle, networking basics, and batch scheduling toolsScripting knowledge (Python or Shell) is beneficialFamiliarity with monitoring platforms such as Splunk, Prometheus, or ITRSClear communicator with strong problem-solving skills and attention to detailWhy Apply?Join a global financial institution where you’ll support high-availability payment systems that power international transactions. You’ll gain exposure to modern tooling, cross-border payment operations, and opportunities to develop deeper technical and domain expertise.Certus Recruitment is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.