Professional Services Consultant

Professional Services Consultant IIAs a Consultant II on our Professional Services team (under the Customer Success umbrella) you will be helping customers adopt and implement our next generation Log Analytics, SIEM, and Observability solutions. You will be responsible for enabling customers on Sumo Logic’s platform, guiding customers through data pipeline architectures for collecting logs, metrics, and traces; and configuring and building content including searches, dashboards, monitors, parsers, and rules.In addition to interfacing with customers you will also collaborate with other members of the organization, including Technical Account Engineers, Support, Engineering, Product Management, and Sales.The successful candidate will have 2+ years of relevant experience.ResponsibilitiesPerform technical onboarding for customers, accelerating their adoption path on the Sumo Logic platformDeliver training and enablement on our solutions, guiding customers towards best practices, and building customer championsProvide data collection design and configuration guidance to customers so that all required telemetry (logs, metrics, traces) from customer’s applications, services and infrastructure are captured and processedDevelop custom searches, dashboards, and monitors according to customer’s use casesWrite custom parsers and SIEM rules per customer’s specificationBecome a trusted advisor to customers and be the voice of the customer within Sumo LogicWork closely with Product Management and Engineering teams to improve overall customer experience and our productsRequirementsFamiliarity with log analytics, security intelligence, and observability platforms such as Sumo Logic, Splunk, Datadog, New Relic, GrafanaFamiliarity with monitoring and configuration of AWS, GCP, or Azure servicesExcellent communication and interpersonal skillsThe ability to thrive in a fast paced, high growth and rapidly changing environmentMust be willing to do occasional travel, about 10% of the timeDesirableExperience in a customer-facing role as a Consultant, Technical Trainer, or Technical Account ManagerHands-on experience working with log analytics, security intelligence, and observability platforms such as Sumo Logic, Splunk, Datadog, New Relic, GrafanaExperience with parsing and querying logs relevant to security, applications, infrastructureHands-on experience with monitoring and configuration of AWS, GCP, or Azure servicesExperience in configuring and deploying OpenTelemetryExperience with collection and querying of metrics relevant to infrastructure or services monitoring (ie Prometheus, CloudWatch)Experience with configuration, deployment, and monitoring of KubernetesAn understanding of APM solutionsExperience with Python scripting and REST APIsExperience in software development and modern application stacksBS/B.Tech/M.Tech in Computer Science or EngineeringAbout UsSumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.