Program Design Manager - Client Success

About InkomokoInkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.Inkomoko has 800+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.INKOMOKO VALUESAll staff at Inkomoko are connected to a shared set of organizational values:Purpose: be solutions-oriented, produce high-quality work, and be a global leaderAchievement: push yourself to reach beyond what you previously thought possible. Improvement: be humble, engage in continuous growth through open & accurate feedbackBravery: willing to take risks, create a safe space for others, be compassionate, and inclusiveWe Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensembleInkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply. About The Role & ResponsibilitiesThe Program Design Manager will play a central role in designing high-quality, context-appropriate entrepreneurship support programs across all Inkomoko locations. This role ensures that programs, tools, and advisory content are relevant, practical, and tailored to the needs of entrepreneurs in diverse markets. The Program Designer works closely with country teams and the regional BGS team to design, refine, and update program content, methodologies, and tools that improve client outcomes and support inclusive growth.This is a regional position, essential for performance excellence, program fidelity, and our 2030 strategic ambitions. It is open to all candidates based in our countries of operations: Chad, Ethiopia, Kenya, Rwanda, South Sudan.Client Experience & Product Relevance (60% Time)Design and adapt location-specific programs, including curricula, delivery methods, and learning journeys, ensuring alignment with client needs and local market realitiesEnsure all client-facing tools, platforms, and touchpoints (training guides, advisory tools, templates, etc.) are user-friendly, accessible, and responsive to client prioritiesCollect and integrate feedback from clients, staff, MEL teams, and market ecosystem actors to continuously improve program design and relevanceEnsure advisory content and tools support key business outcomes, including formalization, business survival, revenue growth, job creation, and gender/refugee inclusionCross-Country Problem Solving & Strategic Support (20% Time)Identify program design and delivery challenges across countries and coordinate timely and practical solutions and changesSupport program expansion into new countries or client segments, ensuring program models are context-appropriate and effectiveContribute to the development of staffing, onboarding, and continuous learning frameworks for Business Advisors across all countriesKnowledge Management & Innovation (20%)Maintain a centralized library of program materials, tools, and methodologies to ensure consistent quality and accessibilitySupport the integration of learning from MEL, client data, and emerging best practices into program developmentSupport the innovations department to identify opportunities to innovate, pilot, and scale new program approaches or tools that enhance impactPromote a culture of iterative learning, human-centered design, and evidence-based program adaptation across teamRequirementsWHO WE ARE LOOKING FORSuccessful candidates will be passionate about the power of entrepreneurship to improve lives and communities. They will embody Inkomoko's values of being aligned with our purposes, solutions-oriented, and willing to put in the time and effort to reach exceptional outcomes.Qualifications include:5+ experience with the development of micro and small enterprises is required, ideally in emerging marketsStrong background in program design, curriculum development and training content creation. MBA or equivalent will be an added advantageExperience working with refugee or displaced populations is strongly preferredExperience in product development, Human Centered Design, Participatory Design methods and iterative learning cyclesStrong analytical, systems-thinking, and evaluation skillsHigh integrity, cultural agility, and a commitment to inclusive impactKey Competencies:We are looking for someone who:Leads Teams - Aligns the team with common objectives derived from the organizational strategy, fosters a shared mindset, and celebrates wins while recognizing team effortsBuilds Trust - Holds self and others accountable by clearly outlining responsibilities, tracking results, delegating effectively, building independence, demonstrating care for others, and being consistent in actionsRelationship Management - Establishes and maintains strong relationships with key stakeholders, partners, and community leaders, while anticipating and balancing the needs of multiple stakeholdersUses their Technical expertise to coach and guide staff to meet and exceed expectationsBenefitsWHAT YOU'LL GETThis role is inside a high-growth, mission-driven social enterprise. By joining, you'll access:Competitive salary, and potential Performance-based bonusIncredible company culture, with opportunities for learning and growthDiverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion Ability to make a significant social impact to your communityHealth insurance for self and familyStaff savings and provident fund, negotiated bank rates for long-term employeesGenerous annual leave, parental leave, and sabbatical options. TO APPLYIf you're excited about this role, please submit your application through the jobs portal (1 page for the cover letter). Tell us about what you'll bring to this growing company.DEADLINE: 15 March 2026. Applications are reviewed on a rolling basis, please apply as soon as possible!Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual misconduct, fraud, or abuse. By applying, the job applicant confirms his/her understanding of these recruitment procedures.