Programmatic Customer Success Manager

A leading independent ad-tech platform empowering marketers to create, deliver, measure, and optimize advertising experiences people genuinely enjoy are looking for their next hire in Singapore.ABOUT THE ROLEAs an Associate Client Success Manager, you’ll be at the heart of the client relationships. You’ll ensure advertisers and agencies get the most value out of our solutions through thoughtful service, problem-solving, and strong partnership. Working closely with internal teams, you’ll support seamless campaign execution, elevate the client experience, and contribute to long-term success.This role is perfect for someone who enjoys working with clients, has a sharp eye for detail, and takes pride in delivering work that builds trust.PRIMARY RESPONSIBILITIESAct as a key point of contact for assigned clients, ensuring timely communication and resolution of requestsSupport onboarding by guiding clients through setup, adoption, and best practicesMonitor client health and proactively identify potential risks or opportunitiesOperational CoordinationPartner with cross-functional teams to ensure flawless execution of client needsTrack deliverables, timelines, and SLAs to uphold service excellenceMaintain accurate documentation and client records across internal systemsPerformance & FeedbackGather and summarise client feedback to drive internal improvementsREQUIRED SKILLS & EXPERIENCE• 2+ years in a client-facing role within ad tech, digital media, or programmatic advertising• Familiarity with DSPs (e.g., DV360, The Trade Desk), ad servers, and analytics tools• Experience supporting campaign launches, creative trafficking, and troubleshooting delivery issues• Ability to interpret performance data and turn it into clear, client-friendly insights• Strong proficiency with Excel/Google Sheets• Excellent communication skills and a proactive, solutions-focused approach• Ability to manage multiple accounts and campaigns with strong attention to detailEA License No.: R1326872Agency License No.: 11C4388