Project Manager - Data & Analytics

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.Summary: Responsible for managing external analytics and reporting projects, coordinating cross-functional teams, and supporting Five9/Aceyus reporting solutions. Ensures client deliverables are completed on time and to standard, while embodying Five9's Professional Services values through presentations and discussions with customers.Key Responsibilities:Gather requirements and translate into reporting specificationsCoordinate with engineers to implement and validate reports, dashboards, and data flowsManage project timelines, communications, and documentationSupport internal initiatives to streamline deliveryValidate transmission of data feeds to clientsEscalate blockers to senior leadershipEffectively communicate plans, progress, and status updates to both internal staff and customer stakeholdersArticulate the value of Five9's Professional Services through presentations and open discussions with customersDevelop and maintain positive and productive relationships with clientsUnderstand the 'Big-Picture' and think strategically to solve complex problemsEducation/Training Requirements:Bachelor's in Business, IT, Analytics, or related field OR equivalent experience3-5 years of relevant project experienceCertifications preferred (e.g., PMP, Agile, Five9 Reporting, CSM, CBIP, Tableau, Power BI, SQL, Five9 Admin/Reporting)Completion of analytics or project management bootcamps may be consideredDemonstrated experience in lieu of degree acceptedStrong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practicesCompany BenefitsCompany stocksAnnual merit increase based on performance15% night shift differential payPaid Leave with Cash ConversionHMO with free dependentsRetirement PlanLife InsuranceWhile on work from home setup: Internet and meal allowance are providedEmployee Assistance Program for mental and social well-beingGovernment-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.