Project Manager / Business Analyst

Job Offer: Project Manager / Business Analyst Location: Remote 🚀 Role: Project Manager / Business AnalystWe are looking for a dynamic and motivated professional to lead projects implementing UCaaS and CCaaS platforms. You will work directly with clients and internal teams to ensure measurable outcomes and ROI.Key ResponsibilitiesDevelop project plans, timelines, and budgets under the guidance of a Senior Consultant.Document and manage deliverables, status reports, and meeting notes.Create or adapt project templates to provide visibility into tasks and outcomes.Track progress: identify action items, resolve issues, and record decisions.Prepare go-live checklists, User Acceptance Testing (UAT) plans, and schedules.Ensure proper logging and storage of client data, documents, and transcripts.Document operational processes and organizational structures.Support the team with presentations and meeting materials.Analyze operational and financial data to demonstrate solution impact.Maintain updated project documentation, including risk assessments.🎯 QualificationsEducation: Bachelor’s degree strongly preferred.Experience: 2–4 years in project management and business analysis.Languages: Fluent English (written and spoken).Technical knowledge:Contact center operations (voice and digital channels).Experience with platforms such as Genesys, Nice CXOne, Five9 (preferred).Strong Microsoft Office 365 skills (Excel, PowerPoint, Word).Familiarity with project management tools: Lucidchart, SmartSheets, ClickUp, Asana, Monday, etc.Soft skills:Clear and effective communication.Analytical thinking and problem-solving.Organization and attention to detail.Team collaboration and results orientation.Plus: Interest in AI-driven technologies for contact centers.💡 What We OfferOpportunity to work on international, high-impact projects.Collaborative and innovation-driven environment.Continuous professional development and exposure to cutting-edge technologies.Flexible work arrangements (remote/hybrid depending on client).