Project Manager, Client Implementation & Onboarding

About Our ClientOur client is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, the platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience.The platform powers teams across the NBA, WNBA, and NWSL helping them reduce costs, boost ticket sales, and deliver innovative fan experiences.The team is a remote-first group driven by core values - begin with trust, play like the underdog, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, this is the place for you.About The RoleOur Client is looking for a Project Manager to join the team and support successful client implementations and onboarding experiences. This person will work closely with cross-functional teams, providing essential project coordination, communication support, and organizational expertise to ensure smooth client launches.This role is perfect for someone who enjoys supporting client-facing projects, has strong organizational skills, and wants to grow their career in implementation management. This individual will keep projects organized and on track while learning the ins and outs of complex client onboarding processes.Key ResponsibilitiesSupport client implementation projects by tracking progress, updating documentation, and ensuring all stakeholders stay informedAssist with client communications, including scheduling meetings, preparing status updates, and maintaining project correspondenceHelp coordinate between internal teams (engineering, product, and customer success) by facilitating information sharing and follow-up on action itemsMaintain detailed project plans, timelines, and task listsMonitor project timelines and flag potential risks, blockers, or delays to implementation leadsParticipate in client meetings, taking notes and ensuring follow-up actions are captured and trackedKeep project management tools (e.g., Monday.com, client portals) current and accurate, ensuring all project data is properly documentedAssist with managing routine client requests and questions, escalating complex issues to senior team membersCompile and prepare regular status reports for internal stakeholders and implementation teamsHelp gather and organize implementation data to support process improvement initiativesSupport the team in responding to client-requested features and customizations by documenting requirements and coordinating with technical teamsContribute to improving implementation processes by documenting lessons learned and suggesting workflow optimizationsLearn and utilize AI tools to help streamline routine tasks like meeting summaries, project updates, and client communicationsRequired Qualifications2+ years of experience in project coordination, project management, or client support roles, ideally with some exposure to implementation or onboarding processesExperience supporting multiple projects simultaneously with good organizational and time management skillsStrong written and verbal communication skills with the ability to work effectively with diverse stakeholdersDetail-oriented with excellent organizational skills and ability to maintain accurate project documentationEagerness to learn project management tools and methodologies, with Monday.com experience preferred but not requiredComfort with technology and willingness to learn AI tools to improve efficiency and project supportCollaborative mindset with the ability to work well in a team environment and support senior team membersPreferred QualificationsExperience in SaaS implementations or software integrationsBackground in customer success, account management, or client servicesExperience working with enterprise clients or sports/entertainment industry clientsTechnical background or familiarity with software development processesExperience with CRM systems and client communication platformsStartup experience, especially in fast-growing B2B environmentsAttributes that will make you successful on the teamA strong desire to learn. You have strong experience and want to continue building your skills.Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well.Empathy. You thrive in an environment where everyone can truly be themselves. You understand that differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both the team and the product.Customer-centric mindset. You can understand the problem to be solved and who the organization is solving it for.Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovationBenefitsRemote firstCompetitive salary and equityFlex PTO policy401(k)Generous medical, dental and vision plans16 weeks paid parental leave for primary and secondary caregivers$1,000 reimbursement for work-from-home tech setup$1,000 reimbursement for learning and developmentCompany-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travelCompensationCompensation is something the organization doesn’t want candidates or employees to worry about. The goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of the compensation philosophy are fairness and transparency.A standardized leveling framework has been established based on job scope and responsibilities. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.The compensation for this role is $100,000 and includes a generous equity package.Note:“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”