Project Manger

Job Summary: The Project Manager will oversee the delivery of exceptional, personalized experience service for clients. This role leads a team agent and collaborates with various departments to ensure smooth, exclusive, and Outstanding interactions that uphold the organization’s brand image and commitment to service excellence.Key Responsibilities:Develop and implement service standards, procedures, and protocols to ensure consistent, high-quality experience.Oversee day-to-day operations, ensuring smooth and efficient client interactions.Manage all aspects of visits, including arrival coordination, itinerary management, special requests, and follow-up.Anticipate client needs and take proactive steps to exceed expectations.Handle escalated issues or complaints promptly and professionally.Supervise, train, and motivate the team to deliver premium customer experience.Work closely with internal departments (e.g., operations, logistics, finance, sales, and marketing) to ensure smooth delivery of services.Coordinate with senior management to plan and execute visits, events, or special projects.Monitor service KPIs such as client satisfaction, service quality, and response time.Improve services and process aimed at enhancing client satisfaction and fostering long-term loyalty.Maintain the highest level of confidentiality in handling information.Ensure all interactions are carried out with tact, respect, and discretion.Qualifications:Education: Bachelor’s degree in hospitality management, Business Administration, or a related field (Master’s degree preferred).Experience: 3–5 years of experience in customer experience, Banking, hospitality, or client relations.Skills:Excellent communication and interpersonal skills.Strong leadership and team management abilities.High attention to detail and exceptional organizational skills.Ability to handle high-pressure situations with professionalism.Problem Solving and Decision-MakingCultural, protocols and etiquettes Awareness