Property Administrator

About the Company:Founded in 2003 by seasoned real estate executives, Europro, an asset management company, is supported by an in-house property management, financial, leasing and development team. We identify investment property opportunities, complete due diligence and analysis, acquire and manage the investment. When appropriate for our investors, we organize the disposition of the property. Investments include retail properties, office towers and industrial buildings. Europro currently manages over 30 assets with over $700 million in value covering more than 5.0 million square feet. Europro is a highly entrepreneurial and driven organization that generates profits for its investors. For more information on Europro please visit our website www.europro.ca.About the Position:As a Property Administrator, you will be involved in all aspects of assisting the Operations Team at our Kitchener office. Your superior communication and organizational skills mean that you are able to respond to tenant inquiries, you exude professionalism and your customer service skills are second to none. You will also assist the property manager with regular reporting, budgeting, tenant correspondence and general administration.Key Responsibilities:Accounts ReceivableCoordinate the accounts receivable collection process for your designated propertiesEntry of cheques into YARDI system, cash application and print daily cash receipt list and audit list, attach to deposit for filing.Prepare the deposit and deposit copy at Head OfficeAll tenant collections, follow up and reconciliation of tenant accountsPreparation of A/R adjustments for Property Manager approval. Data entry approved A/R adjustments into YardiPrepare narrative aged accounts receivable reports for Accounting mid-month and month endTenant InformationPrepare and issue approved rental advice notices for any new tenants / leases and at the beginning of each yearApprove changes made by Property Accountant in YARDI database to reflect move out and over holding tenant changesNotify all utilities for final meter reading requirements and billing changesMaintaining tenant and vendor contact listsProperty Management AssistanceReceiving incoming requests for service – via phone, email or in-person – from Tenants and responding by providing information, problem solving, or escalating the matter as appropriateDrafting All-Tenant communication materials, for review by the Property Manager and ensuring that All-Tenant communication materials, e.g. Welcome/Move-in packages are maintained accurately and up-to-dateCommunicates with tenants and Europro regarding lease renewalsAdministrationProvide administrative support to Property ManagerFront line contact for tenants on an on-going basis to answer questions concerning property administration and resolve their concerns including follow up to ensure satisfactionPreparing tenant chargeback invoicesPrepare correspondence for Property Manager and draft notices to tenants as requiredEnter, update and maintain accurate tenant lease information in Yardi tenant databaseReview monthly rent roll to ensure accuracy for billingMaintain tenant contact informationWork with Accounts Payable department to code all expensesMaintain schedule of up to date insurance certificates for all tenants and tradesAssist Property Manager in the preparation of monthly reports to Owners including Executive SummaryTo assist with special projects that may ariseJob Requirements:Minimum of 1 years’ experience in commercial property administrationStrong decision-making capabilities to provide high-level service to tenants needsExcellent customer service skills, proactive, results-oriented, and resourcefulAbility to meet deadlines without compromising accuracy, excellent product quality and attention to detailExcellent verbal and written communications skillsStrong working knowledge of Microsoft products (MS Word and Excel)Experience working with Yardi 7 is preferableDemonstrated ability to work effectively in a deadline-driven environmentAble to maintain confidentiality with a professional business mannerWe encourage all qualified candidates to apply. We thank all applicants for their interest in this position and our organization; however, only applicants selected for an interview will be contacted