QA Reports Analyst

Job Objective:The QA Reports Analyst is responsible for creating, maintaining, and enhancing data reports and dashboards to ensure accurate, complete, and timely data insights for decision-making. This role supports campaign performance, process improvement, and operational efficiency through data-driven reporting and automation.⸻Key Responsibilities: • Develop, implement, and optimize reporting dashboards and data systems. • Ensure accurate onboarding of campaigns and apply appropriate settings, restrictions, and filters. • Monitor, analyze, and interpret daily, weekly, and monthly data to identify trends and opportunities. • Conduct real-time performance monitoring to support operational efficiency. • Collaborate with operations and other stakeholders to reduce non-productive behavior and improve performance. • Generate clear and actionable performance reports for internal teams and leadership. • Automate reports and workflows using Google AppScript or Microsoft PowerApps to improve reporting efficiency. • Assist in campaign development and implementation of process improvements. • Perform data quality checks and maintain documentation for reporting processes. • Perform additional tasks and special projects as assigned by management.⸻Qualifications: • Strong attention to detail and accuracy in data handling. • Advanced knowledge of Excel and Google Sheets, including pivot tables, formulas, and data tools (VBA is a plus). • Basic to intermediate experience in Google AppScript or Microsoft PowerApps is required. • Proficiency in MS Office (Word, PowerPoint, Outlook) and Google Workspace. • Strong analytical thinking, multitasking, and problem-solving skills. • Excellent written and verbal communication skills. • Experience with CRM platforms (e.g., Zendesk) and SQL queries is an advantage. • Bachelor’s degree in Business, Information Technology, Mathematics, or any related field. • Fresh graduates with strong analytical and technical skills are welcome and encouraged to apply. • Willing to work in a fast-paced environment and adapt to high-pressure situations.⸻Job Details: • Employment Type: Full-Time • Industry: Real Estate / Business Services • Work Environment: Fast-paced, collaborative, and data-driven