Qualified Financial Advisor

11 Month contractDublin 2 OnsiteSalary - 29,580 Role: Negotiate and create individual payment arrangements on outstanding business mortgages, term loans & current accounts through empathic inbound and outbound call handling. Conduct inbound and outbound telephone activity on customer arrears portfolios. • Gather information from customers to validate repayment offers. • Negotiate the required repayment plan to settle the outstanding balance/arrears. • Meet individual performance targets and Key Performance Indicators (KPI’s) • Review; maintain; accurately update and amend account records on the Company’s collection system(s) • Meet objectives relating to quality call handling.Skills Required • Leaving Certificate (or equivalent qualification) minimum of 5 passes in 5 ordinary level subjects including Maths and English. • Prior customer service experience • Good numerical skills • Fluent written and spoken English. • Qualified Financial Advisor (QFA)/Accredited Product Advisor in Loans and Regulations