Quality Analyst

Company Description Sutherland is a global leader in digital transformation, delivering innovative solutions in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. Partnering with leading global brands, we specialize in leveraging cutting-edge technologies and business process excellence to drive scalable business outcomes. With over 363 unique inventions, including 250 AI-based solutions, we power rapid innovation and create transformative experiences. Through our seamless "as-a-service" model, we enable businesses to optimize operations and pioneer new solutions. At Sutherland, we don’t just facilitate change — we engineer digital outcomes for businesses, their teams, and their customers. Role Description This is a full-time on-site role for a Quality Analyst, located in Mexico City, Mexico. The Quality Analyst will be responsible for ensuring the quality and accuracy of products, services, or processes through audits, inspections, and reporting. The role involves implementing quality assurance practices, addressing discrepancies, and collaborating with teams to maintain compliance with quality standards. Additionally, the Quality Analyst will use analytics to identify improvement opportunities and recommend best practices to enhance overall efficiency. Qualifications Strong skills in Quality Assurance, Quality Control, and Quality ManagementProficiency in Analytical Skills to assess processes and identify improvement areasEffective Communication skills to collaborate with teams and report findingsAttention to detail, problem-solving abilities, and a commitment to maintaining high standardsExperience in quality frameworks and familiarity with quality audit proceduresBachelor’s degree in a related field or relevant experience in a quality-focused roleKnowledge of industry-specific quality standards is a plus