Quality Assurance Manager – Japan Region

Full Autonomy in the position and ability to work a global and a diverse team.Opportunity to work at a global luxury company, owning the QA process in the Japan region and be a leader.Ability to get exposed to a full range of products within the QA scope.Job Title: Quality Assurance Manager – Japan RegionOverviewA leading global organization is seeking a dedicated and experienced Quality Assurance (QA) Manager to oversee QA operations across its brands in the Japan region. This role is ideal for a results-driven professional with strong leadership, organizational, and interpersonal skills. The successful candidate will bring a collaborative mindset, attention to detail, and a passion for delivering high-quality software solutions. The QA Manager will lead the full QA lifecycle, manage regional QA teams, and ensure alignment with global standards while respecting local business practices.Key ResponsibilitiesLead QA activities in a fast-paced Agile/Scrum environment to ensure timely and high-quality software delivery.Participate in planning meetings and proactively identify quality risks and testing requirements.Define test strategies and maintain comprehensive test plans and regression test suites.Provide timely reporting on testing progress, risks, and defects to stakeholders.Coordinate with regional and global teams to plan and execute End-to-End (E2E) testing.Foster strong partnerships with cross-functional teams, ensuring clear and respectful communication.Collaborate with technical teams to analyze production issues and drive continuous improvement.Support the development of automation frameworks in collaboration with the automation team.Contribute to quality initiatives and process enhancements across the organization.Lead and mentor QA team members (onsite and offshore), offering guidance and constructive feedback.Promote a culture of quality, accountability, and continuous learning.Work effectively with global teams across different time zones and cultural contexts.Qualifications6+ years of experience in Quality Assurance, with at least 4 years in the retail or e-commerce domain.Minimum of 2 years in a managerial or team leadership role.Proven experience in Agile environments and enterprise-wide testing.Strong knowledge of QA methodologies, SDLC, and test strategy design.Experience with POS (Point of Sale) system testing is highly desirable.Proficiency in test management tools (e.g., JIRA, Xray).Excellent communication and leadership skills, with experience managing global teams.Fluency in both English and Japanese (written and spoken) is required.Culturally aware and respectful of Japanese business practices and communication styles.Nice to have: Experience with automation tools (e.g., Selenium, TOSCA, Jenkins).Bachelor’s degree in Computer Science, Engineering, or a related field.Ideal Candidate TraitsStrong sense of responsibility and commitment to quality.Collaborative and respectful team player.Adaptable and open to feedback.Passionate about continuous improvement and innovation.Comfortable working in a multicultural, global environment.