Quality Issues Resolution Manager 100% (f/m/d)

To drive structured problem‑solving, prevent recurrence, and improve customer satisfaction, we are looking for a highly experienced professional. The position will report to the Global Vice President Q&EOHS as aQuality Issues Resolution Manager 100% (f/m/d)ResponsibilitiesCoordinate global resolution of major product quality issues and escalations, ensuring timely containment and durable corrective actionsLead structured problem‑solving using 8D methodology and facilitate cross‑functional root cause analysis workshops involving engineering, manufacturing, supplier quality, and service teamsMonitor and verify effectiveness of corrective actions before closure to prevent recurrenceEnsure alignment and structured escalation support for project teams, manufacturing quality, supplier quality, and service organizations during field failures and customer complaintsAnalyze global quality data to identify systemic weaknesses and drive preventive actions across design, manufacturing, supplier management, and service processesMaintain a global register of systemic issues and track resolution status for continuous improvementCoach regional and factory teams on problem‑solving tools and deliver training programs to strengthen organizational capabilityCoach supplier quality and service teams and lead regular coaching sessions to build long‑term global problem‑solving capabilityEnsure fast response to customer cases, communicate resolution status clearly, and support strategic accounts during escalationsImprove customer handling discipline through structured coaching for service teams on field failures, complaint handling, and recurrence preventionManage global dashboards and performance reporting, providing leadership updates and validating financial impact of improvementsQualifications And Required SkillsBachelor’s degree in Engineering or related technical field8+ years of experience in product quality, technical support, supplier quality, manufacturing quality, or engineering rolesProven expertise in 8D methodology and root cause analysis tools (Fishbone, 5‑Why, FMEA)Strong knowledge of manufacturing, supplier, and product design processesExperience in managing cross‑functional teams and global escalationsEffective communication and stakeholder management skillsAbility to coach and develop problem‑solving capability in othersFamiliarity with quality management systems and ISO standardsInternational travel required, approximately 20–25%, sometimes on short noticeFluency in English, Intermediate level in German, Italian desiredWe OfferCompetitive salary and benefits packageA collaborative and inclusive work environmentThe chance to make a significant impact in a critical growth area for our companyFlexible and hybrid working conditionsVersatile and autonomous activities and tasksProfessional development opportunitiesParticipation in job-related training and further educationAbove-average pension fundAppreciative and inclusive corporate culture Demonstrated lived values that value diversityDynamic, international environment with committed employeesStructured induction processShort public transport connectionsAre you interested in the role? We are looking forward to receiving your application and learning more about you.NoteApplications from external recruitment agencies cannot be consideredBurckhardt Compression AG | Location: WinterthurTobias Wyser | Phone: +41 52 261 53 77Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.