Learning & Development Operations Coordinator

Job Description: Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork. Job SummaryThis is an L&D Operations role; you will work within the Global Talent Management & Inclusion Team (GTMI) supporting both the Learning and Development and Talent Management teams.

Strong candidates will be enthusiastic, dedicated, and focused on strategic development and delivery of Rakuten’s learning and development programs. The candidate will be a highly motivated professional with demonstrated organizational and communication skills. The candidate should be extremely proactive, responsible, detail-oriented, and demonstrate a high-level of initiative. Additionally, the candidate must be able to grow positive working relationships with partners and colleagues across all geographical regions. The candidate must be flexible and possess outstanding intuition and decision-making skills.

Roles & ResponsibilitiesOperationalOptimism University’s regional point person for the use of the Learning Management System (LMS), AbsorbProvide Tier 2 global support for LMS and training enquiries alongside acting as point of contact for Tier 1 Zendesk SupportAssist in the creation of reports that outline trends in learning and YTD metricsSupport in the administration of external learning platform UdemyAssist in the support of business unit specific requests in relation to the LMSAssist the wider Operations team with ad-hoc requests and projectsEnsuring global SOP’s and FAQ’s are kept up to dateTraining CoordinationSupport Programme Managers in the coordination and administration of global programmesCreating, editing, and maintaining global courses on the LMS, AbsorbAdministering pre-work and post-work when necessaryManage the DiSC and EPIC platform for administration of global assessmentsIn partnership with Programme Managers, work with platforms such as Powtoon and Articulate to create training materialCommunications & MarketingWork with global Corporate Communications teams to send out Spotlight Courses, Quarterly Newsletters, and any ad-hoc marketing requirementsWork with the internal team to effectively market programmesMinimum RequirementsTechnical /functional expertiseStrong MS Office knowledge, ideally within MS ExcelDesired RequirementsExperience managing and executing on coordination of different learning and development programsStrong organizational, written and verbal skillsAbility to prioritize tasks and projects with little guidanceExperience managing and executing on coordination of different learning and development programsStrong organizational, written and verbal skillsAbility to prioritize tasks and projects with little guidanceAbility to build partnerships with key stakeholdersAbility to work well with others globally and support different time zones in a timely mannerA can-do attitude and a willingness to pitch inExperience working with an LMS is beneficial but not requiredPersonal effectivenessSelf initiating and time managementExcellent written and verbal communicationOrganised, attention to detailProactive, collaborativeOpen to change, is flexible in an evolving environmentResults focusAttention to detailStrong problem-solving skills, initiative and sense of urgencySupport in building a trusting and respectful cultureTeamworkA team player that can integrate and collaborate with all stakeholdersWorking within a confidential environmentFive Principles for SuccessOur worldwide practices describe specific behaviors that make Rakuten unique and united across the world.

We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, Always Advance - Only be satisfied with complete success - KaizenPassionately Professional - Take an uncompromising approach to your work and be determined to be the bestHypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territoryMaximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smileSpeed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team