RAMS Engineer (Customer Support)

Sécheron Hasler Group continues the Swiss tradition of more than 140 years in the field of railway technology. We are one of the world's leading suppliers of electrical and electronic safety components and solutions and traction power supply systems for the railway industry, and also offer solutions for renewable energies, DC networks and other industrial systems. The name Sécheron Hasler Group is synonymous worldwide with Swiss quality and represents a leading reference for state-of-the-art products supplied to the market.With more than 1300 employees worldwide, we are where our customers are, supplying approved products in our customers' countries or markets and providing supply chain and customer services locally.ResponsibilitiesAs a RAMS Engineer providing global support:Preparation of customer-oriented RAMS documentation, including FMEA, MTBF, and LCCDeveloping and maintaining a REX database for Sécheron productsIntegration into project teamsCollaboration with the RAMS R&D specialist (Geneva)As a Customer Support Engineer responsible for Germany, Austria, and the Netherlands:Pre-sales customer support, including specification compliance verification, customization studies, and project documentation preparationGeneric technical customer support for all inquiries about installation, use, or maintenanceAfter-sales customer support, including investigation and quality reportingRequirementsUniversity degree (or equivalent) in Electricity, Electronics, or MechanicsFluent in spoken and written English and German, with excellent reading and writing skillsAt least three years of experience in RAMS activitiesAt least three years in the railway industryKnowledge of EN 50126, EN 50128/EN 50657, EN 50129 is an advantageGood knowledge of programming (e.g., Visual Basic) is an advantageMentally flexible and eager to learnAbility to work autonomously as well as in a team, with a desire to share specialized knowledgeRigorous mindset and structured approachCustomer-oriented attitudeWillingness to travel frequently (approximately once per month) for technical meetings or site investigations, and occasionally to the headquarters (Geneva) for in-depth product trainingBenefitsWe have flat hierarchies and encourage direct communication between departments and management levels. This allows us to make decisions quickly.We give our employees full responsibility for their work tasks. We encourage all employees to take initiative and contribute to the operational excellence of the company, and we provide ample opportunities for them to achieve their personal and professional growth goals.A valid work visa is required to apply for this position; unfortunately, we do not offer sponsorship.Do you have a positive attitude and are you looking for a stimulating and rewarding work environment? If so, we look forward to receiving your application.Sécheron Hasler Group is committed to creating a diverse and inclusive environment and welcomes applications from all sectors of the community.For more information, please visit our website: https://www.secheron.com/