Receptionist

Company DescriptionBrowns Hotels & Resorts is a leading hotel chain in Sri Lanka, offering a collection of seven resorts and five villas located in beautiful destinations. Our properties are renowned for their stunning locations and exceptional hospitality. Browns Hotels & Resorts is committed to providing unforgettable experiences for our guests through top-tier service and luxurious amenities.Role DescriptionThis is a full-time, on-site role for a Receptionist located in Waikkala. TThe Receptionist is the first point of contact for our guests and plays a key role in delivering warm, efficient, and memorable hospitality. This role is responsible for managing front desk operations, handling guest inquiries, and ensuring a smooth flow of communication across departments. The ideal candidate is friendly, well-organized, and committed to delivering exceptional service at all times.QualificationsCustomer service, interpersonal, and communication skillsProblem-solving and conflict resolution experienceProficiency in managing reservations and handling paymentsAbility to handle inquiries and complaints professionallyTeam coordination and multitasking abilitiesExcellent organizational skills and attention to detailExperience in the hospitality industry is a plusHigh school diploma or equivalent; additional qualifications in hospitality are advantageous