Regional First Choice Analyst

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Ready to immerse yourself in the exciting world of DHL?We are currently looking for passionate professional to join our Regional Customer Service team. Join us and bring your expertise on board!Job PurposeThe Regional First Choice Analyst is responsible for leading data analysis initiatives and providing insights that enhance business performance. This role involves examining complex data sets to extract actionable insights and support data-driven solutions. The analyst will identify, interpret, and present intricate data trends to facilitate informed decision-making across the organization.In addition to analysis, the Analyst is adept at developing and implementing business solutions that address identified challenges and opportunities. They understand the purpose of data, including how to capture it from various channels, manipulate, interpret, and apply it effectively. With the ability to describe, predict, and enhance business performance, the analyst bridges data and solutions, crafting clear and compelling business narratives that drive strategic outcomes and foster organizational growth.Key Tasks Strategic Analysis and Planning:Understand business needs and define project scope.Align initiatives with overall business goals to ensure strategic coherence. Requirements Gathering and Management:Elicit, analyze, document, and manage requirements from various stakeholders.Ensure requirements are clear, concise, and testable for effective implementation. Data Analysis and Interpretation:Analyze large datasets to identify trends, patterns, and insights that align with business objectives.Translate complex data into understandable information for stakeholders. Process Analysis and Improvement:Identify inefficiencies, bottlenecks, and areas for optimization in existing business processes.Recommend and implement solutions to enhance operational efficiency. Developing Data-Driven Solutions:Create data models, reports, and visualizations to support decision-making.Drive strategic changes based on data insights and analysis. Stakeholder Management:Build and maintain strong relationships with stakeholders.Effectively communicate analysis findings and facilitate informed decision-making. Problem Solving:Utilize critical thinking and problem-solving skills to address complex analytical challenges.Develop innovative solutions to overcome obstacles and enhance performance. Data Quality and Integrity:Maintain data accuracy, security, and integrity throughout the analysis process.Ensure compliance with data governance standards and best practices.RequirementsTertiary qualifications in a business-related area e.g. Bachelor degreeAdvanced knowledge and strong command of statistical analysis, data mining, data modelling, and visualization tools (SQL, MS 365, Tableau, Power BI etc.) MS office (Excel, Powerpoint) etc.Minimum 4 years of professional, operational experience; preferably in trasportation, airline, logistics industries Excellent Analytic, numeric, written and oral communication skillsTraining / Facilitating skills, self-motivated and resourcesfulProject Management and Change Management skills