Relationship Manager

A Relationship Officer RO) / Manager (RM) in a housing finance company is a sales and client-facing role responsible for acquiring new customers, managing existing client relationships, and guiding clients through the entire home loan process, from application to disbursement .Key Responsibilities Business Development Sales: Generate leads and acquire new customers for home loans and related mortgage products (e.g., Loan Against Property). This involves field-based activities, marketing initiatives, and leveraging an existing network. Client Relationship Management: Build and maintain long-term, trusting relationships with clients. This includes understanding their financial needs, providing personalized advice, and serving as a single point of contact for all inquiries and escalations. Loan Processing Documentation: Guide clients through the home loan application process, ensuring all necessary documentation (KYC, financial, property-related) is accurate, complete, and compliant with company and regulatory guidelines. Coordination and Liaison: Work closely with internal departments, including Credit, Legal, Technical, Operations, and Risk Control Units (RCU), to ensure smooth processing, timely approvals, and efficient loan disbursals. Market Intelligence: Stay informed about market trends, competitor products, and regulatory changes to provide informed recommendations and adapt sales strategies. Required Qualifications And Skills Experience: Prior experience (usually 1-3 years) in sales, customer service, or the financial services industry, specifically in home loans or mortgage sales, is highly advantageous. Skills: Excellent communication and interpersonal skills. Strong negotiation and problem-solving abilities. Customer-centric approach and a results-oriented mindset. Knowledge of local markets and proficiency in the regional language is often required. Ability to use CRM software and basic MS Office tools. Self-motivated and capable of working both independently and as part of a team This job is provided by Shine.com