Remote Customer Support Assistant

We are looking for a reliable and friendly Remote Customer Support Assistant to join our team. The ideal candidate will handle customer inquiries, resolve issues, and ensure a smooth customer experience across all communication channels.Key Responsibilities:Respond to customer queries via email, chat, and phone in a timely and professional manner.Provide accurate information about products and services.Record and track customer interactions in the system.Follow up on unresolved customer issues and ensure satisfaction.Work with internal teams to identify and resolve recurring problems.Maintain a positive, empathetic, and professional attitude toward customers.Requirements:Proven experience in customer support or a similar role.Excellent written and verbal communication skills in English.Strong problem-solving and multitasking skills.Reliable internet connection and ability to work remotely.Familiarity with CRM tools (e.g., Zendesk, Freshdesk) is a plus.Preferred Qualifications:Bachelor’s degree or equivalent experience.Experience working with international clients or remote teams.Benefits:Flexible working hours.Remote work opportunity.Growth and learning opportunities within the company.