Reservation Agent (Home-based)

Job DescriptionAbout Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionalsJob OverviewWe are seeking experienced reservation agents to support our growing rental car business, handling a wide range of customer interactions and administrative tasks.Key ResponsibilitiesHandle incoming customer calls and inquiriesCreate and manage rental car bookingsProcess customer quotesAmend existing bookings and verify pricingProvide comprehensive customer supportManage email communicationsLiaise with branch locationsMaintain accurate customer recordsRequired Qualifications:Minimum 1-3 years experience in reservation or customer service rolesProven experience in travel, hospitality, or car rental industryExcellent verbal and written communication skillsProficient in using computer systems and reservation softwareStrong problem-solving and decision-making abilitiesWork LocationHome-basedShould have strong internet connection (minimum of 20 mbps)Should have own Laptop/PC (minimum of i5 8GB RAM) Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.