Reservation / Sales Agent

Deluxe Holiday Homes is Dubai's leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 800+ properties and employ a dedicated team of over 300+ professionals.About the role: We are seeking a highly motivated and customer-oriented individual to join our Revenue department as a Reservation Sales Agent. In this role, you will be responsible for handling reservations and providing exceptional customer service to our valued guestResponsibilities: Conduct outgoing calls to existing guests to offer extension of stays or promotionsApproach customers in advance and follow-up about renewalsUpselling services to current guests and potential guests who wish to bookRespond to booking inquiries (phone call, text message, WhatsApp, email, etc.)Discuss rates when needed with Revenue Manager, BDM to confirm a reservation or extensionEstablish and handle connections with Travel agencies and other partners for long-term partnership.Arrange face to face viewings and close bookings accordinglyFamiliarize features and location of each property to answer inquiries more effectivelyRecording confirmed bookings accurately on the database in PMSBook vacation rentals based on availability and customer preferencesProcess payments and send confirmationsWorking closely with Accounts to ensure payments of bookings before confirmationProviding accurate information to potential guests and explaining the rules and regulations for each property before booking confirmationUnderstanding the clients’ needs and requirements to offer them the most suitable options for bookingUnderstanding factors for pricing of each property and seeking opportunities to secure bookingsActively get more direct bookings from local portalsProvide excellent customer service for potential, incoming, and to returning guestsIf reservation quote is requested by customer, prepare and provide quote.Answer to guest inquires via OTA channels such as Booking.com, Airbnb, etc.Follow up with guests to receive documents/information prior to their arrival.Process the documents (such as crop the image, upload into the system, etc.).Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)Send email to community / register guests prior their arrival with the building.Constantly coordinate with team members to have issues solved.Work with issue escalation and provide reports as required by management.Conduct any other tasks as assigned by management time to time.Benefits:Competitive Salary Package & commission structure.Medical Insurance Plan.Air Ticket Allowance.A great working environment.Comprehensive training and support.Opportunity to work with multi-cultural environmentRequirements:Fluency in English both written and spoken.Excellent communication and interpersonal skills.Strong attention to detail and organizational abilities.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Prior experience in customer service or sales is preferred.Prior experience from Property, Hospitality, Real estate experience preferred but not Required.If you are passionate about providing exceptional customer service and have a strong desire to contribute to the success of our Revenue department, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of a dynamic and growing company.