Restaurant General Manager

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.Job Description: Restaurant General Manager Position Title: Restaurant General ManagerDepartment: Food & BeverageReports To: Cluster F&B Director / F&B Manager Turtle Bay HotelAbout UsWelcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.The RoleThe Restaurant General Manager (RGM) leads the full operations of a high-volume, upscale casual dining restaurant within a resort / entertainment environment. This role ensures exceptional guest experience, maintains brand standards, drives profitability, and leads a multicultural team through daily operations, training, and performance development.The Restaurant General Manager acts as the primary business owner of the venue, responsible for operational excellence, financial performance, guest satisfaction, compliance, and strategic planning.At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.Key Areas of ResponsibilitiesPlease note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As the Restaurant General Manager, you will need to:Guest Experience & Service ExcellenceEnsure consistently exceptional service aligned with resort / entertainment expectations.Maintain high standards of hospitality, greeting VIP guests and handling escalated service recovery.Monitor guest feedback through daily reports, Medallia, comment cards, and resolve issues promptly.Implement guest-journey improvements, upselling programs, and signature service rituals.Ensure ambiance, music levels, lighting, and cleanliness meet brand and luxury standards.Operational LeadershipOversee daily restaurant operations including FOH and BOH coordination.Conduct daily briefings, reviewing menu updates, special requests, and operational priorities.Ensure full compliance with resort SOPs, Forbes, HACCP standards, and municipality regulations.Maintain stock levels, ordering procedures, and control waste, breakage, and shrinkage.Review and approve floor plans, table allocations, and staff station setup.Check opening & closing procedures, side duties, and shift handovers.Financial ManagementAchieve monthly and yearly targets for Revenue, GOP, Food Cost, Beverage Cost, Payroll %, and OPEX.Monitor daily revenue performance, average check, and guest capture rate.Lead cost-control initiatives in collaboration with finance (wastage control, portion compliance).Review and approve weekly schedules within budgeted manning guides.Analyze P&L statements, identify variances, and develop corrective action plans.Optimize menu engineering by working closely with the Executive Chef and Beverage Manager. Team Leadership & Human ResourcesLead recruitment, onboarding, and training of all FOH team members.Develop team skills through structured training: service standards, upselling, product knowledge, grooming.Conduct performance appraisals and create Individual Development Plans (IDPs).Ensure teamwork, motivation, and high morale across multicultural staff.Manage disciplinary actions and promote a positive, respectful work culture.Create succession planning for Supervisors, Assistant Managers, and Captains.Sales, Marketing & PromotionsSupport the creation of marketing strategies, promotions, and special events.Collaborate with PR, Marketing, and F&B on launches, activations, collaborations, and campaigns.Identify opportunities to increase revenue through themed nights, beverage promotions, and seasonal menus.Build relationships with regular guests, VIPs, and partners.Quality & Brand StandardsMaintain full compliance with brand guidelines for service, plating, uniforms, and guest journey.Conduct weekly self-audit inspections using SOP checklists and inspection tools.Ensure hygiene and food safety standards exceed regulatory requirements.Conduct OS&E inventories monthly and maintain equipment in excellent condition. Administration & ReportingPrepare weekly and monthly operational reports (revenue, staffing, issues, action plans).Ensure accurate submission of timesheets, duty rosters, attendance, leave planning.Review daily Micros/POS reports to monitor transactions, voids, discounts, and comps.Maintain updated SOPs, training records, and compliance documentation.Qualifications & ExperienceDiploma or degree in Hospitality Management or related field.Minimum 5–7 years in F&B operations with 3+ years in a leadership role.Experience in upscale casual dining, preferably within luxury / high end hotels, lifestyle brands, or resort environments.Strong understanding of international cuisine, beverage programs, and guest-experience design.SkillsStrong leadership, communication, and interpersonal skills.Excellent knowledge of service standards, HACCP, and luxury hospitality protocols.Financial acumen: P&L analysis, budgeting, forecasting.Ability to manage high-volume operations under pressure.Proficiency in POS systems (MICROS/Oracle), MS Office, and digital reporting tools.Personal AttributesProfessional, confident, and polished appearance.Strong guest-service mindset with a hands-on management approach.Problem-solver with the ability to make quick, informed decisions.High adaptability, flexibility, and emotional intelligence.Natural trainer and mentor with strong coaching ability.Passion for hospitality, creativity, and continuous improvement.Kep Performance IndicatorsGuest satisfaction score (e.g., Medallia).Revenue growth, average check, and table turnover.Food and beverage cost consistency.Payroll percentage and efficiency of scheduling.Hygiene audit score and compliance results.Staff turnover and training completion.Mystery shopper and brand-audit scores.In Return, What We OfferExciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.Competitive compensation package.Access to exclusive perks and benefits within Red Sea Global Hospitality.Health Insurance coverage whilst in service.A supportive and inclusive work environment that values diversity and collaboration.Employee Recognition Programs.Daily meals on duty and uniform dry-cleaning services.Year-round events of social, wellness programs, charity drives, and sports activities.Accessibility and Adjustments We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.