Retail Operations Director (Singapore)

Exciting Opportunity for a Retail Operations Director in Singapore!We’re looking for a skilled Retail Operations Director to lead our luxury retail efforts in Singapore. This key role calls for a strategic thinker who’s passionate about creating outstanding customer experiences and driving business growth. Join us to shape the future of high-end retail by managing key performance metrics, working closely with cross-functional teams, and inspiring our talented staff to excel.About the roleKPI Analysis: Monitor key performance indicators like sales, foot traffic, and conversion rates to spot trends and drive growth in the luxury market.Strategic Action Plans: Create and execute data-driven strategies to fix .underperformance, boost sales, and maximize profits.Cross-Functional Collaboration: Partner closely with Marketing, Supply Chain, and Store Operations teams to align on business goals.Operational Leadership: Manage daily store operations, ensuring smooth execution of high-end retail standards.Team Development: Coach and mentor store staff to improve performance and deliver premium customer experiences.Business Reviews: Regularly evaluate KPI progress, profitability, and operational efficiency.Performance Reporting: Provide ongoing reports to headquarters on operations, key metrics, and partner needs.QualificationExperience: At least 8 years in retail management or operations, ideally in luxury goods, high-end jewelry, or travel retail.Retail Expertise: Strong knowledge of retail KPIs, profit and loss management, and luxury customer service standards.Leadership Skills: Demonstrated ability to inspire and lead diverse teams to deliver exceptional retail experiences.Communication: Excellent verbal and written English skills; additional languages (Mandarin or Cantonese) are a plus.Technical Skills: Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with retail management systems.