Retail Operations Manager (Babies Brands)

A Retail Operations Manager for babies brands oversees the daily functions of retail stores, ensuring operational efficiency, profitability, and an excellent customer experience specific to the baby product market. This role involves managing staff, inventory, sales strategies, and maintaining brand standards for products like clothing, toys, and gear.Key ResponsibilitiesStore Performance & Sales: Monitor sales trends and key performance indicators (KPIs) to develop strategies for maximizing sales and profitability. This includes managing budgets and controlling expenses.Inventory Management: Oversee inventory levels, stock allocation, and replenishment cycles to ensure product availability. This may involve coordinating stock counts and transfers between locations.Staff Leadership & Development: Manage the recruitment, hiring, training, and scheduling of store staff. Responsibilities also include motivating the team, conducting performance reviews, and fostering a positive work environment.Merchandising & Visual Standards: Ensure high standards of visual merchandising and product presentation, in alignment with the brand's image and seasonal promotions. This can involve planning store layouts and seasonal refreshes.Store Launches & Projects: Manage the end-to-end project management for new store openings or renovations, including coordinating contractors, setting up equipment, and ensuring operational readiness.Customer Experience: Drive initiatives to enhance customer service and brand engagement. For a babies brand, this might involve specialized services like gift registry training for staff or creating a welcoming, family-friendly environment.Compliance & Procedures: Develop and implement operational policies and procedures, ensuring compliance with all health, safety, and legal regulations.Collaboration: Work closely with cross-functional teams such as merchandising, marketing, IT, and supply chain to ensure seamless operations and achieve organizational goals.Required Skills and QualificationsExperience: Typically requires several years of experience in retail management or operations, with exposure to merchandising and project management. Experience with multi-site operations or concession models can be a plus.Leadership: Strong leadership, communication, and interpersonal skills with the ability to motivate and manage diverse teams.Analytical Skills: The ability to analyze sales data, performance metrics (KPIs), and financial reports to identify areas for improvement and make data-driven decisions.Project Management: Strong organizational and project management skills to manage multiple priorities and store initiatives effectively.Product Knowledge: A solid understanding of the baby product market, including trends, safety standards, and customer preferences.Technology Proficiency: Familiarity with retail software, including POS systems, inventory management tools, and CRM platforms.