Retail Operations Specialist

We are seeking a Associate Manager, Retail Operations to oversee and manage all aspects of retail operations across our portfolio, ensuring smooth day-to-day operations, tenant compliance, and exceptional customer experience. This role acts as the key liaison between tenants and the landlord, maintaining operational excellence and supporting overall asset value.Key Responsibilities:• Serve as the primary operational contact for tenants • Conduct regular tenant and facility inspections for compliance • Oversee daily retail property operations and customer experience • Coordinate with FM, housekeeping, and security teams • Ensure cleanliness, safety, and service quality across common areas • Prepare and implement mall readiness plans, opening schedules & campaigns • Monitor and renew permits, insurance, and authority approvals • Support audits, inspections, and incident investigations • Assist in preparing and managing annual OPEX & service charge budgets • Analyze financial performance and control operational costs • Coordinate service charge allocations, recoveries & financial forecasts • Collaborate with Leasing, Marketing, RDD & FM teams on updates and planning • Prepare operational performance reports and tenancy updatesKey Skills & Qualifications:• Bachelor’s degree in Business, Facilities Management, Real Estate, or related field (Master’s preferred) •6–8years’ experience in retail/mall operations, property management, or hospitality operations • Strong understanding of mall/retail operational standards, tenant management & facility management principles • Excellent knowledge of retail compliance, authority requirements, permits and approvals (UAE experience preferred) • Proven ability to manage OPEX budgets, service charges & financial reconciliations • Strong communication and stakeholder-management skills • Ability to resolve operational challenges with a customer-focused mindset • Skilled in reporting and data analysis to support decision-making • Ability to work under pressure and manage multiple priorities • Proficiency in MS Office and relevant property management systems (CAFMs, ERP platforms, etc.)