Retail Support Specialist

Position SummaryThe Retail Support Specialist provides essential back-office and compliance support to teller and branch operations, ensuring that frontline staff can focus on delivering excellent customer service. This role assists with transaction research, account corrections, and administrative processes that enable branches to operate smoothly and efficiently. In addition, the Retail Support Specialist supports certain Bank Secrecy Act (BSA) functions under the guidance of the Director of Retail Support, including tasks related to the Customer Identification Program (CIP) and the preparation or review of Currency Transaction Reports (CTRs). By combining attention to detail, strong organizational skills, and a commitment to compliance, the Retail Support Specialist plays a critical role in maintaining operational accuracy, reducing risk, and supporting the overall effectiveness of the bank’s retail network.Minimum QualificationsHigh school diploma3+ years of banking, customer service, or administrative experienceFamiliarity with retail banking operations, a plusProficiency with Microsoft Office and banking systemsKey ResponsibilitiesAssist with back-office functions that support teller operationsProcess routine administrative tasks related to retail bankingMaintain accurate documentation and reports for branch support activitiesCollaborate with teller managers and frontline staff to resolve operational needsAssist with CTR, CIP, and other BSA related retail procedures as assignedEnsure compliance with policies, procedures, and regulations in support activities. CompetenciesStrong organizational and multitasking abilitiesDetail-oriented with a focus on accuracyProfessional communication skillsTeam player with a service-oriented mindset. General RequirementsMust be able to lift and carry up to 10 poundsSome travel to branch or offsite locations may be requiredAbility to sit, stand, and operate a computer for extended periods of timeMust comply with all bank policies, procedures, and regulatory requirementsDemonstrate confidentiality, integrity, professionalism, and sound judgment in all interactionsMust be able to work evenings and weekends as business needs dictateCompany OverviewAt First National Bank (FNB), we're more than just a place to work—we're a locally-owned community bank deeply invested in the success of our neighbors. Headquartered in Williamson, WV, we blend the tradition of a Hometown Community Bank with the convenience of modern services to help our clients take control of their finances. If you're passionate about making a real impact, we invite you to build your career with us.BENEFIT PROGRAMFeatured benefits for full-time team members include:Health, dental, and vision insuranceLife and disability insuranceCritical illness, accident, and hospital indemnity insurancePet insurance and pet discount program401(k) planGenerous paid time off policyGenerous holiday scheduleEqual Opportunity EmploymentWe provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.Powered by JazzHRPUdzN9vsOg