Retail Territory Manager

Main Purpose:Maintain and grow the sales portfolio for an allocated region retail business through proactive and professional account management and the delivery of integrated offers to targeted customer accounts. Work with internal and external business partners to ensure coordinated delivery of agreed objectives and value delivery for both the customer and Puma Energy.Knowledge Skills and Abilities, Key Responsibilities:Improve Fuels volume, profitability and performance of the business unit by recruiting customers and signing important alliances with key customers in all segments.I identify new business lines and execute sales with all majors.Work closely with the Retail Manager and Commercial Manager to prospect customers in the allocated region and support the lead generation process through an opportunity pipeline management approach of customer acquisition (e.g. Sales Pipeline, Contracts, Orders, and Payment) and CRM (Customer Relationship Management), which drive customer satisfaction, and company profitability.Manage the region’s sales portfolio to deliver fuel, lubricants & bitumen volume, margin, cost and EBITDA targets. Ensure delivery of agreed customer performance targets and ensure both customer and Puma Energy commitments are delivered in a timely and cost-efficient mannerIn liaison with the Retail Manger, provide quotations to new and existing customers as required plus manage and negotiate new and existing contracts to ensure contractual complianceLead the development, analysis and implementation / improvement of current Retail & BtoB oriented processes and company’s activities (internal training, price management, etc.).CODO/DODO Network Planning - Lead the new business opportunities evaluation process. Focus on the development of business in new markets.Ensure personal compliance with Puma Energy’s HSE procedures and with all relevant legal and statutory requirementsConduct quarterly retail station compliance audits. Regimented scheduling of customer visits (Retail & BtoB) and interaction with the aim to meet or surpass the minimum quota of customer interaction per monthRegimented approach to meeting reporting weekly or month deadlines and targetsBuild and maintain strong relationships by displaying professional values through key account managementOversee maintenance requirements in accordance to OPEX budgetOversee new build / site acquisition Projects in accordance with OPEX/CAPEX budgetsOrder monitoringLead monthly Toolbox meetings with RetailersReporting & closing out on SPHERA (HSSE)Reporting and close out WEB Portal/ TAG (Maintenance)Retail Volume Tracking and monthly performance review with RetailersCRM ChecklistsWetstock ReportsProject Sparkle (linked to Maintenance and CRM)Monthly CRM ReviewMonthly Retailer Financial Performance ReportRequirements:Experience: Successful completion of Tertiary Qualification in business related field (Business or Economics is desirable)Minimum 3 years of experience in similar position in Oil Industry or other fast – paced industry.Well-developed desktop skills in Microsoft Office Suite applications.Ability to work autonomously with a high level of organizational and time management skills.Commercial experience within the fuels, lubricants and associated industries is advantageous.Skills: Fluent in English (both Verbal & Written)Microsoft Office Suite applicationsPresentation tools and programsMinimum Class 3 Drivers licenseCompetencies:Highly organizedStrong attention to detailsSales and customer orientedAssertive and Influential Leadership styleExceptional written and verbal communication skillsAbility to build relationships at all levelsAbility to work in a fast-paced environment and under pressureExcellent negotiation and analytical skillsHighly motivatedStrong work ethics with a high level of personal integrityAble to work on multiple projects concurrently Excellent marketing skillsExcellent conflict resolution and problem-solving skillsStrategic vision of the businessGoal oriented.Key Relationships and Department Overview:Internal - Retail, BtoB, OPS, FIN, Pricing, GMExternal – Retailers, resellers, key accounts, prospects and distributors