Risk & Fraud Management Specialist (True Money, Malaysia)

Job Overview:The Risk and Fraud Management Specialist plays a crucial role in monitoring transactions, identifying fraudulent activities, and ensuring compliance with risk policies. This position is responsible for extracting and analyzing transaction data, handling escalations, managing fraud detection parameters, and working with internal and external stakeholders to strengthen fraud prevention strategies. The ideal candidate will have strong analytical skills, a keen eye for detail, and experience in risk management or fraud detection.Responsibilities:Transaction Monitoring & Fraud DetectionMonitor and analyze transaction data to detect fraudulent activities.Perform Transaction Monitoring by extracting raw data and conducting manual reviews.Assess and respond to escalations from Finance, CLT, Marketing, and other departments related to risk, fraud, or suspicious users.Review and suspend user accounts engaged in suspicious activities.Fraud Risk Assessment & PreventionEvaluate suspicious transactions flagged by payment gateway partner and determine whether to release or block.Review and process user account deletion and unsuspension requests based on document verification and activity history.Analyze dispute and chargeback fraud cases, take necessary action, and document findings.Conduct risk assessments for new products and campaigns, providing control measures and supporting evidence.Screen users in marketing campaigns for fraudulent participation.Identify and implement fraud prevention system improvements in collaboration with stakeholders.Reporting & CompliancePrepare and compile weekly operational updates for management.Conduct monthly business reviews, presenting fraud trends and insights.Review and adjust fraud detection parameters quarterly to improve detection accuracy.Conduct Risk and Control Self-Assessments (RCSA) to evaluate the effectiveness of fraud control measures.Stakeholder & Vendor CollaborationParticipate in meetings with local and regional teams to discuss fraud prevention strategies.Engage with external vendors for system enhancements and alternative fraud solutions.Work with banks and partners to share fraud patterns, discuss dispute and chargeback requirements, and improve fraud prevention strategies.Policy & Awareness DevelopmentDraft and update risk-related policies and Standard Operating Procedures (SOPs) as required.Develop fraud and scam awareness notifications, ensuring messages and visuals align with fraud prevention strategies.Review and update the partners’ staff list to track any suspended accounts.Ad Hoc Risk & Fraud SupportRespond to urgent fraud-related inquiries from colleagues.Provide feedback on risk matters before engaging with vendors, partners, or clients.Participate in discussions and meetings on risk-related topics.Support urgent fraud-related requests from internal teams.Ensure proper management of internal user system access, including granting, modifying, and revoking permissions as needed.Requirements:Bachelor’s or Master’s Degree in Business Administration, Economic, Finance, IT or related fields.Minimum 4 years of professional experience in financial services, and 1-2 years in Operational Risk Management, Fraud Management and/or Auditor.Understanding of the principles, concepts and practices of risk management, understanding of the multidisciplinary nature of risk management within any type of organization.Understanding of current risk management thinking, standards and regulations across functionsIntermediate REM and Risk Governance Training.IT Risk Training & Implementation.Risk Management Tools Training (RCSA, KRI, REM, Risk Register).Proven working experienced Investigations Manager with a demonstrated history of working in the financial services industry.Ingenuity and persistence to obtain case information not readily available with an eye for details.Good organizational skills needed to manage a high volume of assigned cases.Analytical thinking and skilled in fraud detection, fraud prevention, fraud investigations (identification, interrogation, forensic).Familiar with Fraud Detection System.Strong interpersonal and communication skills including the ability to interact with clients, upper management and law enforcement.Strong numerical, planning, and presentation skills.Good command in both oral and written in English communication.