Customer Success Admin

Join DayOne – Shaping the Future of Data InfrastructureDayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.Key Responsibilities Provide comprehensive administrative support to the regional Customer Sucess team, ensuring smooth daily operations. Assist in preparing and maintaining operational documentation, including submitting Change Requests to clients. Review and submit monthly service reports to clients, ensuring accuracy and timeliness. Collaborate with internal departments to support billing processes, ensuring accurate and timely invoicing. Address any billing-related issues to maintain high levels of customer satisfaction. Work closely with the regional CS team on BAU operation matters. Assist in coordinating and communicating tasks within the team and with external parties to ensure efficient completion of tasks.Core Requirements Full time opportunity for fresh graduates, possessing bachelor's degree in business admin/ accounting/ finance or equivalent in a relevant field. Good proficiency in both written/ reading in English, Mandarin (mandarin documents). Opportunity to learn and exposure to DayOne's regional offices. Excellent organizational and time management skills, with the ability to handle multiple tasks effectively. Strong communication and interpersonal skills, with the ability to interact effectively with team members at all levels and external partners. Proficiency in common office software, such as the Microsoft Office Suite (Word, Excel, PowerPoint). Problem-solving ability and strong self-motivation, with the capacity to work under pressure.The ability to adapt to a rapidly changing work environment and to handle unforeseen situations flexiblyDayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.