Player Support Executive

Description Providing customer support and technical issue resolution via email, chat, social media andother online platforms. To be able to handle multiple concurrent chat and email, outbound calls interactions whileaddressing frequent start and stops from emails, social media interactions and other onlineplatforms. Identifying correcting and advising on technical issues in the customer’s computer, mobileapp and/or video game console. Identifying trends in customer problems and provide clear feedback/inputs to the teammembers based on independent testing. Escalating real-time issues to client/supervisor. Translate Mandarin to English and vice versa Report and minutes writing in English or ChineseRequirements English (fluent), or Mandarin (fluent, native) Requires towork on weekends and public holidays with a fixed schedule. Strong in both written and communicating in English Ability to deliver excellent customer service quality utilizing soft skills Able to understand games from a gamer’s perspective and give in-depth gaming andPC/console troubleshooting support Ability to solve and analyse information accurately with appropriate speed and guidelines Team player Those with strong interest in games are preferred but we do welcome fresh graduates orthose without customer service experience and gaming experienceBenefitsMedical Reimbursement, transport allowance